TERMS AND CONDITIONS

IMPORTANT NOTICE

These Terms and Conditions (hereinafter "Terms") govern and regulate the relationship between Jabula Bets (Pty) Ltd trading as JabulaBets, and its customers. These Terms include, amongst others, important provisions concerning the conditions under which a customer may establish and operate a betting account with JabulaBets, as well as restrictions and conditions which will apply to the relationship between the parties and the various betting transactions and products which JabulaBets offers. It is therefore essential that you read these Terms in full and ensure that you have understood them and agree to be bound by them in all respects before establishing a betting account with JabulaBets.

JabulaBets is a private company incorporated in South Africa with registration number 2021/51897/07. Our registered office is at 106 Heritage House, Vineyard Road & Dreyer Street, Claremont, 7708, Western Cape, South Africa.

JabulaBets is licensed to accept bets under a bookmaker licence issued to it by the Western Cape Gambling and Racing Board ("the Board"). All bets placed with JabulaBets are deemed to be placed and received in the Western Cape Province of South Africa.

JabulaBets reserves the right to update these Terms from time to time to address legal and regulatory requirements, to incorporate changes in our business or the Services offered, or to improve the clarity and helpfulness of these Terms. When the Terms are updated, we will post them on our Site. It is the responsibility of the Customer to check the Site from time to time to review any updated Terms when they are posted. The updated Terms shall govern and control the relationship between JabulaBets and the Customer once they have been posted to our Site. It is the responsibility of the Customer to retain copies of transaction records and service policies and rules.

You confirm that you will use our Services for your own personal entertainment on a strictly non-professional basis and that, in making use of the Services, you are acting on your own behalf. You acknowledge that any violation of these Terms is strictly prohibited.

By accepting these Terms, you acknowledge that you are fully aware that there is a risk of losing money when gambling and that you are fully responsible for any such loss. You agree that your use of our Services is at your sole option, discretion and risk, and that you shall have no claim of any nature against JabulaBets or any of its partners, directors, officers or employees for any losses you may suffer.

By opening an account or using the Services, you represent, warrant and agree that you will comply with all prevailing statutes, regulations and rules, as amended or replaced from time to time ("the applicable laws"), in relation to your use of our Services. We are not responsible for any illegal or unauthorised use of the Services. By accepting these Terms, you agree to cooperate with us in ensuring ongoing compliance with the applicable laws.

The Table of Contents immediately below provides an overview of the contents of these Terms and what they deal with. It has been inserted to assist you in navigating through the Terms. However, each clause in these Terms contains important provisions that you must read in full and agree to before opening a betting account with JabulaBets.

1. ELIGIBILITY TO BET

1.1 No person may apply for an account or place a bet with JabulaBets or enforce any debt arising out of any such bet, unless such person:

• (i) is a natural person (we do not accept betting from companies, close corporations and other corporate entities);
• (ii) is at least 18 years of age;
• (iii) has completed the betting account Registration Form accurately and in full and has been accepted as an account holder by JabulaBets;
• (iv) is not listed on the register of excluded persons contemplated in section 14 of the National Gambling Act, 2004; and
• (v) is not in breach of these Terms and Conditions.

1.2 Any person who completes the betting account Registration Form warrants that he/she has read, understood and accepted these Terms and all Rules relating to betting on any lawful contingency published on this Site from time to time, and is deemed to have applied to JabulaBets to:

• (i) conclude an agreement in accordance with these Terms for the provision of betting services on horseracing, sporting events and any other lawful contingency ("the Services");
• (ii) open a betting account in the name of the Customer for the purposes of those Services.

The application shall be deemed to have been granted, and the betting account shall be deemed to have been opened, if JabulaBets informs the Customer accordingly or accepts one or more bets following receipt of the completed Registration Form.

2. ACCOUNT OPENING PROCESS AND RELATED INFORMATION

The Customer warrants that:

• (i) all information provided in the betting account Registration Form completed by him/her is, and shall remain, true, accurate, and complete; and
• (ii) he/she shall notify JabulaBets forthwith, in writing, of any matters or changes to information that may affect an approved application, including changes relating to the Customer’s identifying and/or contact details, creditworthiness, legal capacity, or continued eligibility as a customer.

JabulaBets reserves the right to:

• (i) accept or decline an application for a new betting account;
• (ii) decline an application for a new betting account for any reason whatsoever; and
• (iii) cease accepting bets from a Customer, in its sole discretion, for any reason whatsoever, without being obliged to provide or disclose such reason to the Customer or any other person.

JabulaBets shall decline an application for a new betting account where:

• (i) the betting account Registration Form has not been completed in full;
• (ii) the information contained in the betting account Registration Form is found to be incorrect, inaccurate, or subject to a material omission; and/or
• (iii) any information required to be submitted in connection with the betting account Registration Form, or requested by JabulaBets before or after submission of such form, is not provided by the applicant in the manner, format, or within the timeframe specified by JabulaBets.

The Customer is solely responsible for the safekeeping and proper use of all betting account details, credentials, and any other information required to place bets. The Customer undertakes that he/she shall:

• (i) not apply for or hold more than one betting account with JabulaBets;
• (ii) not apply for a betting account in the name of, or on behalf of, any other person;
• (iii) use only his/her own betting account for the purpose of engaging in betting; and
• (iv) not permit or enable any other person to place a bet, directly or indirectly, by using the Customer’s betting account reference number, username, password, personal identification number, or any other account information provided by JabulaBets from time to time.

JabulaBets shall not be liable to honour any transaction relating to any betting account held, applied for, or used in breach of this clause, nor shall JabulaBets be liable to pay any winnings in respect of any bet placed in such circumstances. To the fullest extent permitted by law, the Customer indemnifies JabulaBets against any claims, losses, or damages arising from bets or transactions conducted under such circumstances.

In any of the circumstances referred to in clause 2.3, JabulaBets reserves the right to immediately terminate the Customer’s betting account and bar the Customer from any future use of the Services.

The Customer undertakes to notify JabulaBets immediately if the Customer’s account information is lost, stolen, misappropriated, used by any person other than the Customer, or if the Customer has reason to believe that any such event has occurred. The Customer shall remain liable for all bets placed with JabulaBets and any payments made by or to JabulaBets in respect of any purchase and/or transaction concluded on the Customer’s betting account before JabulaBets has been notified in accordance with this clause.

Once a business relationship has been established with the Customer, JabulaBets shall create a betting account in the Customer’s name. The Customer shall be required to log in to his/her JabulaBets account for the purpose of entering into betting transactions with JabulaBets using personalised login details, including a betting account number, which shall be the Customer’s mobile telephone number or email address, together with a dedicated and secure password.

If there is any difference between the information entered by the Customer when logging into his/her account and the information supplied to JabulaBets by the Customer when establishing the business relationship, the Customer shall not gain access to his/her betting account and shall be required to contact JabulaBets for assistance.

3. FICA COMPLIANCE

JabulaBets is bound by the provisions of the Financial Intelligence Centre Act, Act 38 of 2001, as amended (“FICA”), which sets out requirements relating to customer identification and verification procedures, customer due diligence, transaction monitoring, record keeping, and related matters. These requirements are implemented to ensure that the betting services provided by licensed bookmakers such as JabulaBets are not unlawfully used for money laundering, terrorist financing, or other criminal activities.

Where FICA, its regulations, or any applicable regulatory instruments prescribe specific procedures and/or restrictions, JabulaBets shall operate in accordance with such requirements. Where FICA does not prescribe specific procedures and/or restrictions, JabulaBets may implement its own procedures and/or restrictions, subject to applicable legislation, to promote good corporate governance and responsible betting practices. Further information regarding FICA is available at www.fic.gov.za.

For the purposes of the online environment in which JabulaBets operates, JabulaBets is required to establish and verify the identity of all Customers before a betting account may lawfully be created. As part of the account registration process, prospective Customers will be required to provide the following personal and related information:

• (i) Full names;
• (ii) South African Identity Number or Passport Number;
• (iii) Email address;
• (iv) Mobile telephone number(s); and
• (v) The source of funds to be used for purposes of the betting account.

No betting account will be created unless the identity of the Customer applying for the betting account has been conclusively established and verified by JabulaBets.

In certain circumstances, JabulaBets may require a Customer to provide proof of identification and/or proof of residential address. In such cases, the following requirements shall apply:

• (i) Where an identity document or Smart ID Card (front and back) is submitted to JabulaBets, such document must be current and valid. Passports must be unexpired. All identity documents must be submitted as a live photograph captured in real time at the time of submission. Pre-existing scans, photocopies, screenshots, or photographs of previously photographed documents will not be accepted. JabulaBets may, at its discretion, require documents to be certified as true copies of the originals.
• (ii) A valid driver’s licence (front and back) may be accepted as proof of identification where:
  • (a) the Customer is unable to provide an Identity Document for reasons acceptable to JabulaBets;
  • (b) the driver’s licence is valid and current; and
  • (c) the driver’s licence reflects the bearer’s photograph, full names or initials and surname, date of birth, and Identity Number.
• (iii) JabulaBets may, at its sole discretion, accept the following forms of identification:
  • (a) a valid and current work permit; or
  • (b) a valid and current asylum seeker or refugee permit,
  provided that the document has not expired, reflects the Customer’s full name, and bears the Customer’s photograph. Such documents must also be submitted as a live photograph in accordance with paragraph (i) above.

3.5A. Temporary, expired, or provisional identity documents will not be accepted under any circumstances. This includes, without limitation, temporary identity certificates, expired identity documents, and documents that are not in their final issued form. Customers must provide original, valid, permanent documentation to satisfy JabulaBets’s verification requirements.

Utility bills and similar documents submitted as proof of residential address must be dated no earlier than three (3) months before the date of submission to JabulaBets.

Source of Funds Requirements

• (i) As part of its customer due diligence obligations under FICA, JabulaBets may require Customers to provide satisfactory evidence of their source of funds (“SOF”). SOF documentation must demonstrate the origin of funds deposited into the betting account.
• (ii) Acceptable SOF documentation may include, but is not limited to:
  • (a) a current official PDF bank statement issued directly by the Customer’s bank, covering a minimum period of three (3) consecutive months immediately preceding the request, reflecting the Customer’s full name, bank account number, and transaction history;
  • (b) payslips or salary advice documents;
  • (c) SARS tax assessment notices or tax returns;
  • (d) investment account statements; or
  • (e) any other documentary evidence accepted by JabulaBets at its sole discretion.
• (iii) Financial screenshots, including screenshots from mobile or online banking applications, will not be accepted as proof of source of funds or proof of banking details. Only original PDF bank statements obtained directly from the Customer’s financial institution will be accepted.
• (iv) JabulaBets reserves the right to request updated SOF documentation at any time during the Customer’s relationship with JabulaBets and may suspend or terminate a betting account where satisfactory SOF documentation is not provided within the timeframe specified by JabulaBets.

By completing JabulaBets’s online betting account Registration Form, the Customer confirms and irrevocably consents that JabulaBets may conduct identification, credit, verification, screening, and security checks, including verification of the Customer’s source of funds, where required by applicable legislation, any regulatory authority, or the Regulator.

The Customer further consents that JabulaBets may provide identifying information and related particulars supplied by the Customer to third-party service providers, including identity verification agencies, screening agencies, cellular network providers, financial institutions, credit bureaux, and governmental or statutory bodies, where required for compliance, verification, or security purposes.

As part of its obligations under FICA, JabulaBets may require the Customer, during registration or at any time while the Customer holds a betting account, to provide copies of identification documents, proof of physical address, and proof of banking account details. Documents relating to proof of address and banking details must not be older than three (3) months. JabulaBets shall advise the Customer of the documents required. Failure to provide the requested documentation within the timeframe specified by JabulaBets may result in:

• (i) where required during registration, suspension of the registration process and the prevention of account creation until the required information has been provided to JabulaBets’s satisfaction; or
• (ii) where required after account creation, suspension or deactivation of the betting account until the required information has been provided, or permanent termination of the account where the Customer fails or refuses to provide the required information.

As part of the betting account registration process, the Customer shall be required to select a dedicated and secure password for the betting account.

Once all required verification procedures have been successfully completed, JabulaBets shall create the betting account and notify the Customer by email and/or SMS confirming the establishment of the betting account in the Customer’s name.

JabulaBets is legally required to submit reports to the Financial Intelligence Centre (“FIC”) in respect of:

• (i) suspicious or unusual transactions; and
• (ii) transactions entered into by persons suspected of intending to commit, or having committed, offences contemplated in the Protection of Constitutional Democracy against Terrorist and Related Activities Act, 2004.

JabulaBets reserves the right to suspend any betting account that does not comply with FICA requirements.

JabulaBets may, at any time, require a Customer to provide a hard copy or electronic copy of his/her Identity Document, Smart ID Card, passport, and/or proof of residential address.

4. EVENTS AND CONTINGENCIES ON WHICH BETTING IS OFFERED

JabulaBets shall, in its sole discretion, determine the markets, events, or contingencies on which betting may be offered.

JabulaBets may, from time to time, determine minimum and/or maximum amounts that may be staked on any market, whether generally or in a specific instance. The Customer shall be responsible for confirming, before placing a bet, whether any such minimum or maximum stake limits apply and the extent thereof.

JabulaBets may, from time to time, determine minimum and/or maximum amounts that a Customer may win or lose in respect of any bet, whether generally or in a specific instance. The Customer shall be responsible for confirming, before placing a bet, whether any such limits apply and the extent thereof.

JabulaBets may, in its sole discretion, offer Customers the opportunity to place bets during the course of an event (“in-running bets”).

The nature and extent of any spreads offered by JabulaBets shall be determined from time to time at the sole discretion of JabulaBets. The Customer shall be responsible for confirming the applicable spread before placing a bet.

5. PROCEDURE FOR PLACING BETS

The Customer shall place bets via the internet or through such other electronic platforms or media as may be made available by JabulaBets from time to time.

Irrespective of the Customer’s location or the origin of any electronic communication or signal used to place a bet, a betting transaction between JabulaBets and the Customer shall only become valid once the bet has been accepted by the server operated by JabulaBets. Until such acceptance, no communication received from the Customer shall be binding on JabulaBets, and all information displayed on the Site shall constitute an invitation to place a bet only. Where JabulaBets elects to waive any rule in the interests of fairness or for any other reason, such waiver shall apply only to the specific transaction concerned and shall not create any precedent for future transactions.

Any bet accepted by JabulaBets shall be deemed to have been placed at JabulaBets’s licensed bookmaker premises.

JabulaBets may, in its sole discretion, accept or reject any bet requested by the Customer, or any part thereof.

The Customer authorises and consents to all electronic or other communications relating to any bet placed being recorded by JabulaBets in such manner as JabulaBets considers appropriate. Such records may be retained for as long as JabulaBets considers necessary. The Customer acknowledges that JabulaBets is required by law to maintain certain records and that such records may be used for the investigation and resolution of disputes between JabulaBets and the Customer, or for any other lawful purpose.

The Customer shall be responsible for ensuring that each bet is correctly placed and accurately recorded by JabulaBets. JabulaBets shall confirm a bet where required by law or reasonably requested by the Customer.

JabulaBets shall accept bets during normal South African business hours and at such other times as JabulaBets may determine.

The Customer shall be responsible for ensuring that he/she is familiar with the rules applicable to the market in which the Customer intends to place a bet.

By placing a bet on any market, the Customer confirms acceptance of the applicable market rules published by JabulaBets and these Terms.

While JabulaBets shall endeavour to ensure the accuracy of prices, announcements, publication of information, event starting times, and results, JabulaBets does not accept responsibility for any errors or omissions that may occur. JabulaBets reserves the right to correct any such errors in such manner as it determines in its sole discretion. To the fullest extent permitted by law, the Customer indemnifies and holds JabulaBets harmless against any losses, whether actual or potential and whether direct or indirect, arising from any such errors.

The time of acceptance of a bet shall be the time at which the bet is recorded on the wagering software operated by JabulaBets.

Any bets placed on outcomes that were already known at the time the bet was placed shall be voided and cancelled by JabulaBets.

Additional or new markets may be made available by JabulaBets from time to time. The Customer shall be responsible for reviewing and accepting the applicable market rules before placing any bets on such markets.

6. DEPOSITS/PAYMENTS BY THE CUSTOMER

Once a betting account has been established in the name of the Customer, the Customer may deposit funds into the betting account by:

• (i) logging into his/her account using the account number and secure password created and confirmed by the Customer during the registration process;
• (ii) selecting the “Deposit” function;
• (iii) selecting the method by which the deposit is to be made, including:
  • (a) credit or debit card;
  • (b) electronic funds transfer (EFT);
  • (c) payment vouchers;
  • (d) subject to clause 6.2, direct bank transfer into any banking account operated by JabulaBets and detailed on the website;
  • (e) third-party e-wallet methods; and/or
  • (f) any other deposit and/or account replenishment methods made available by JabulaBets from time to time.

Where deposits are made using the methods referred to in paragraphs (a), (b), or (e) above, the Customer shall provide the requested identifying information relating to the account, card, or payment method from which the deposit is made.

Where the Customer elects to make use of the Direct Bank Transfer option:

• (i) a minimum deposit amount of R50 shall apply. Where a Customer deposits less than R50 into any such banking account, the Customer may be required to make an additional deposit to cover the difference before the betting account is credited with the full value of the deposited funds;
• (ii) processing of such transfers may take between two (2) and three (3) business days;
• (iii) cash deposits shall only be accepted at the sole discretion of JabulaBets. Where accepted, JabulaBets may, at its discretion, recover part or all of the applicable bank charges from the Customer and shall credit the Customer’s betting account with the deposit amount after deduction of such charges;
• (iv) a minimum cash deposit amount of R100 shall apply. Should the Customer wish to query a transaction, the Customer may contact JabulaBets customer care channels at [email protected] and may be required to provide proof of payment reflecting:
  • (a) the date of payment;
  • (b) the amount deposited;
  • (c) the reference number used; and
  • (d) the betting account number into which the deposit was made.

In respect of deposits made by way of payment vouchers:

• (i) unless otherwise permitted by JabulaBets for good cause, the full value of the payment voucher must be wagered before any winnings may be withdrawn from the betting account; and
• (ii) payment vouchers may not be redeemed, refunded, or exchanged for cash at any time.

If deposits are made into a Customer’s account using a credit card, debit card, or electronic funds transfer method contemplated in clause 6.1(a) or 6.1(b), and it is identified that the name of the account holder or cardholder does not correspond with the name of the Customer, the deposited funds shall be returned to the relevant bank or payment provider and JabulaBets may suspend the Customer’s betting account. In such circumstances, JabulaBets may require the Customer to provide confirmation of banking details and documentary proof of identification. Based on the information provided, JabulaBets shall determine whether the betting account may be reactivated. If the Customer fails to provide the required confirmation, JabulaBets may terminate the betting account.

The Customer acknowledges and agrees that all deposits made into the betting account shall be held and applied as security for the payment of any amount that may become owing by the Customer to JabulaBets.

The Customer shall not place, or attempt to place, any bet where the amount of such bet, together with any other outstanding bets, exceeds the Customer’s available credit balance with JabulaBets. The available credit balance shall be the net amount deposited with JabulaBets after taking into account all applicable adjustments relating to taxes, winnings, and losses up to the time the bet is placed. The Customer shall be responsible for ensuring that sufficient funds are available before placing any bet.

If, due to a system malfunction or any other reason, JabulaBets accepts a bet exceeding the Customer’s available credit balance, JabulaBets may, at its discretion, before, during, or after the outcome of the relevant event or contingency:

• (i) honour the bet;
• (ii) refund the Customer’s stake without any winnings attached thereto; or
• (iii) limit the amount of the stake without notifying the Customer in order to ensure that the available credit balance is not exceeded.

Acceptance by JabulaBets of any bet exceeding the Customer’s available credit balance shall not constitute a waiver of JabulaBets’s rights to:

• (i) recover from the Customer all amounts, including losses, arising from such bet; or
• (ii) enforce applicable betting limits at any later stage.

JabulaBets shall debit the Customer’s betting account for all bets accepted by JabulaBets on an ongoing basis.

Credit card deposits may only be made by the cardholder whose name appears on the credit card, which name must correspond with the name under which the JabulaBets betting account is held.

The Customer may replenish any deposit made in terms of clause 6.1 at any time, subject to these Terms and any applicable verification requirements.

No interest shall accrue on any funds held in a betting account.

JabulaBets shall not provide any form of credit facility to any Customer.

7. WITHDRAWALS

JabulaBets shall credit the Customer’s betting account in respect of winnings and refunds accruing to the Customer as a result of bets placed, on an ongoing basis.

Amounts standing to the credit of the Customer’s betting account may be withdrawn through the JabulaBets platform by selecting the “Withdrawal” function on the website or mobile application. The Customer shall be required to complete the relevant fields with the identifying details of a South African-based bank account held in the Customer’s name into which payment is requested to be made (“the Nominated Account”).

No withdrawal request shall be processed where payment is requested to be made into a bank account held in the name of any person other than the Customer. For the avoidance of doubt:

• (i) settlements and/or payments relating to betting accounts shall only be made to the account holder and shall not, under any circumstances, be made to a third party;
• (ii) the Customer’s right to payment is not transferable to any other person; and
• (iii) if the Customer wishes to replace the Nominated Account with another bank account for payment purposes, such replacement shall only be permitted once the Customer has formally submitted a request to JabulaBets and JabulaBets has verified that the replacement account is a valid bank account held in the Customer’s name. The Customer may again be required to provide proof of the new account.

Withdrawals may require multiple transactions over a number of days due to limitations imposed by payment providers. Unless otherwise stated, a daily withdrawal limit of R50,000.00 per Customer shall apply.

Charges may apply in respect of withdrawals, and the Customer shall be informed of any applicable charges when submitting a withdrawal request.

The Customer shall be solely responsible for ensuring that all banking information provided in a withdrawal request is accurate. JabulaBets shall not be liable for any errors made by the Customer in this regard.

Upon receipt of a withdrawal request, JabulaBets reserves the right to:

• (i) conduct any investigation necessary to confirm that the amount requested by the Customer, after all required deductions and adjustments, is available for transfer from the Customer’s betting account to the Nominated Account;
• (ii) notify the Customer, in such manner as JabulaBets deems appropriate, if the requested amount is not available in the Customer’s betting account and decline the withdrawal request;
• (iii) where the requested amount is available and provided that the Customer has not been placed under fraud review, effect an electronic transfer of the requested amount within 72 hours of confirming availability of the funds. JabulaBets shall be deemed to have complied with this obligation once it has instructed its bankers to process the transfer, and the 72-hour period shall exclude any additional time required for the funds to reflect in the Customer’s Nominated Account; and
• (iv) immediately reduce the balance standing to the credit of the Customer’s JabulaBets betting account by the amount transferred.

Any withdrawal request submitted by a Customer may be withheld by JabulaBets pending payment by the Customer of any amounts owing to JabulaBets.

Before releasing any funds from the Customer’s betting account, JabulaBets may, at its discretion:

• (i) require the Customer to provide an official PDF bank statement issued directly by the Customer’s bank, covering a minimum period of three (3) consecutive months immediately preceding the withdrawal request. The statement must reflect the Customer’s full name, bank account number, bank name, and transaction history. Financial screenshots, including screenshots from mobile banking applications, online banking portals, or any other digital interface, shall not be accepted as proof of banking details or proof of funds;
• (ii) require the Customer to submit a valid form of identification by means of a live photograph captured in real time at the time of submission. Acceptable identification documents may include a valid South African Identity Document or Smart ID Card (front and back), passport, driver’s licence, valid work permit, or valid asylum seeker or refugee permit. Pre-existing scans, photographs, photocopies, or screenshots of identity documents shall not be accepted. Temporary or expired identity documents shall not be accepted under any circumstances. These verification procedures may result in a delay in processing the withdrawal. JabulaBets reserves the right, in its sole discretion, to determine which forms of identification are acceptable. Where a Customer has deposited funds via credit card or Instant EFT, or has requested payment to a credit card or cheque account, JabulaBets may request copies of both the front and back of the relevant card.

7.9A. Consequence of Non-Compliance with Document Requests

• (i) Where JabulaBets requests any document(s) from the Customer in terms of clause 7.9 in relation to a pending withdrawal, the Customer shall provide such document(s) in the manner and format specified by JabulaBets within three (3) business days from the date of the request (“the Compliance Period”).
• (ii) If the Customer fails to provide the requested document(s) within the Compliance Period, JabulaBets reserves the right, in its sole discretion, to:
  • (a) reverse the pending withdrawal in full and return the relevant amount to the Customer’s betting account; and
  • (b) require the Customer to submit a new withdrawal request, subject to the requirements of this clause 7 and the provision of the requested document(s) to JabulaBets’s satisfaction before any further withdrawal will be processed.
• (iii) A reversal performed in terms of this clause shall not constitute a waiver by JabulaBets of its right to request the same or additional documentation in respect of any future withdrawal request, nor shall it entitle the Customer to any compensation, interest, or other remedy relating to the reversed amount.

Before processing any withdrawal, JabulaBets reserves the right to review the Customer’s betting activity for any Prohibited Activity. For purposes of these Terms, Prohibited Activity shall include any activity or occurrence described in clause 12.1. Where Prohibited Activity is identified, JabulaBets reserves the right to withhold withdrawals and/or confiscate or recover winnings which it reasonably believes are connected to such Prohibited Activity.

If the value of a deposit has not been wagered in full at least once before a withdrawal request is submitted, JabulaBets reserves the right to refuse the withdrawal request until the required wagering has been completed.

To withdraw winnings exceeding R300 from a no-deposit offer, the Customer must first complete a successful deposit of R50.

Where funds are incorrectly credited to the Customer’s betting account:

• (i) the Customer shall notify JabulaBets of the error without delay;
• (ii) the Customer shall hold such amount in trust and shall not withdraw it from the betting account;
• (iii) JabulaBets shall be entitled to recover such amount from the Customer’s betting account or require repayment of such amount on demand; and
• (iv) unless otherwise notified by JabulaBets, any betting transactions entered into by the Customer after the error occurred shall be void.

Where a Customer requests the reversal of a withdrawal after such withdrawal has already been processed by JabulaBets, the following shall apply:

• (i) a reversal and/or administration fee of R25.00 per request shall be charged to the Customer;
• (ii) the Customer shall be informed of the applicable fee before any reversal is processed;
• (iii) no reversal shall be effected unless the Customer has expressly confirmed acceptance of the applicable fee;
• (iv) the fee is intended to cover operational and processing costs incurred by JabulaBets in facilitating the reversal; and
• (v) the Customer acknowledges that it is the Customer’s responsibility to ensure that all withdrawal details are accurate before submitting a withdrawal request.

8. RECOVERY OF AMOUNTS DUE TO JABULABETS

In the event that a debit balance arises on the Customer’s betting account as a result of JabulaBets accepting a bet exceeding the Customer’s available credit balance, the Customer shall, within three (3) business days of receiving written demand from JabulaBets, pay the outstanding amount to JabulaBets by either:

• (i) making a direct transfer of the relevant amount into a banking account operated by JabulaBets, in which event:
  • (a) the Customer’s JabulaBets account number must be recorded on the deposit slip; and
  • (b) the Customer must provide JabulaBets with a copy of the deposit slip; or
• (ii) providing JabulaBets with written authorisation, in the format required by JabulaBets, to recover the relevant amount from the Customer’s credit card provider.

JabulaBets shall not:

• (i) be liable to the Customer under any circumstances where the Customer’s credit card provider or third-party payment provider refuses to honour any claim submitted by JabulaBets. No dispute between the Customer and the credit card provider or third-party payment provider shall release the Customer from any payment obligation owed to JabulaBets, and the Customer shall not be entitled to instruct JabulaBets to reverse any payment instruction already submitted to such provider;
• (ii) be responsible for:
  • (a) any failure, malfunction, interruption, or delay of any electronic funds transfer facility, credit card processing system, or supporting or shared network arising from circumstances beyond JabulaBets’s control; or
  • (b) any loss, damage, or expense suffered by the Customer as a result thereof; and
• (iii) be liable for any loss or damage suffered by the Customer arising from unauthorised access to data or incorrect information supplied through an electronic funds transfer facility, credit card processing system, or any supporting or shared network.

JabulaBets shall be entitled to recover amounts from the Customer in circumstances including, but not limited to, where:

• (i) a debit balance arises on the Customer’s betting account due to the erroneous acceptance of a bet exceeding the applicable limit or available balance reflected on the Customer’s account;
• (ii) JabulaBets has incorrectly credited the Customer’s betting account due to an incorrect settlement of a bet and the Customer has used all or part of the incorrectly credited amount;
• (iii) JabulaBets has incorrectly allocated funds to the Customer’s betting account and the Customer has used all or part of such incorrectly allocated funds; or
• (iv) the Customer has placed a bet in breach of these Terms and the bet is subsequently adjusted, resulting in the Customer having used all or part of the adjusted balance and creating a negative account balance.

JabulaBets may, in its discretion, determine from time to time how payments made by the Customer shall be allocated against amounts owed by the Customer to JabulaBets.

Where bets have been placed using funds mistakenly credited to the Customer’s betting account, JabulaBets reserves the right to void such bets and shall not be liable for any losses suffered by the Customer as a result thereof.

Notwithstanding anything to the contrary contained in these Terms, JabulaBets shall be entitled to set off any amounts owed by the Customer against funds standing to the credit of the Customer’s betting account, or to realise any security held by JabulaBets and apply the proceeds towards payment of any amount due and payable by the Customer.

9. ADJUSTMENTS

Notwithstanding anything to the contrary contained in these Terms, JabulaBets shall be entitled to set off any amounts owed by the Customer against funds standing to the credit of any betting account held by the Customer with JabulaBets, or to realise any security held by JabulaBets and apply the proceeds towards payment of any amount due and payable by the Customer to JabulaBets.

10. PROOF OF INDEBTEDNESS

For all purposes of these Terms, a certificate signed by any director, manager, assistant manager, trader, or accountant of JabulaBets, whose appointment need not be proved, stating the amount owed by the Customer to JabulaBets shall constitute prima facie proof of such indebtedness.

11. MONITORING OF BETTING ACCOUNT ACTIVITY

JabulaBets is entitled and legally required to monitor all Customer betting account activity for irregular, suspicious, unusual, unlawful, or potentially fraudulent activity. Any such activity may result in the immediate suspension or termination of the Customer’s betting account.

12. PROHIBITED ACTIVITIES

JabulaBets may withhold payment of winnings, declare bets relating to an event void, and/or immediately terminate a Customer’s betting account where there is evidence of Prohibited Activity, including evidence that:

• (i) the Customer, or any person acting together with or on behalf of the Customer, has misused or abused bugs, glitches, errors, or vulnerabilities in the Services;
• (ii) the Customer, or any person acting together with or on behalf of the Customer, has used bots, automated systems, artificial intelligence tools, or any other unauthorised technology in connection with the Services;
• (iii) the Customer, or any person acting together with or on behalf of the Customer, has hacked, attacked, interfered with, or abused the Services, servers, software, or any other component of the Services;
• (iv) the Customer, or any person acting together with or on behalf of the Customer, has used VPNs, proxy services, or other software to circumvent geographic restrictions applicable to the Services;
• (v) the Customer has participated in, assisted with, facilitated, or engaged in any criminal, fraudulent, or unlawful activity;
• (vi) the integrity of the event on which betting has been accepted has been compromised or called into question;
• (vii) the odds or prices relating to an event on which betting has been accepted have been improperly manipulated;
• (viii) match-fixing, match-rigging, collusion, cheating, or any other unethical conduct has occurred; and/or
• (ix) the Customer is prohibited from engaging in betting under any term of his/her employment contract, any applicable law, or any rule of a sporting governing body applicable to the Customer.

13. INTELLECTUAL PROPERTY

The Customer acknowledges and agrees that all rights, title, and interest in and to the Services, including all intellectual property rights, are the exclusive property of JabulaBets or are duly licensed to JabulaBets.

The Customer acknowledges that, by using the Services, he/she acquires no rights, title, or interest in the Trademarks or the Services and may only use the same strictly in accordance with these Terms. Any use of intellectual property relating to the Services without the prior written consent of JabulaBets is prohibited. The Customer undertakes not to, and shall not assist or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit, modify, interfere with, or tamper with any intellectual property relating to the Services in any manner whatsoever.

The Customer acknowledges and agrees that all material and content made available through the Services, including any websites, software, platforms, or other properties operated or provided by JabulaBets, is intended solely for the Customer’s personal and non-commercial use. Any other use of such material or content is strictly prohibited.

14. TERMINATION

14.1. Termination by JabulaBets for Breach of Terms

JabulaBets shall have the right, at any time and without prior notice, to suspend or permanently terminate a Customer’s betting account in any of the following circumstances:

• (i) where the Customer has breached any provision of these Terms;
• (ii) where JabulaBets reasonably suspects that the Customer has engaged in any Prohibited Activity as defined in clause 12.1;
• (iii) where the Customer has failed to comply with any applicable law or regulatory requirement;
• (iv) where the Customer has provided false, inaccurate, incomplete, or misleading information to JabulaBets; or
• (v) where JabulaBets is required to do so by applicable law, regulation, or directive issued by a competent authority.

Where termination occurs under this clause, JabulaBets reserves the right to forfeit any funds standing to the credit of the Customer’s betting account, including deposits, winnings, and bonus amounts, where such forfeiture is permitted by applicable law and is justified by the nature and seriousness of the breach. JabulaBets shall notify the Customer of any forfeiture decision and the reasons for such decision.

14.2. Termination by JabulaBets — General Right

In addition to the rights set out in clause 14.1, JabulaBets shall have the right, before accepting any bet, to temporarily suspend or permanently terminate the provision of betting services to a Customer without providing any reason. Upon such suspension or termination:

• (i) JabulaBets shall, upon demand by the Customer, refund the balance of any monies held by JabulaBets on behalf of the Customer, after adjusting for any losses, winnings, taxes, and once such funds have cleared into JabulaBets’s banking account, provided that no grounds for forfeiture exist under clause 14.1; and
• (ii) any amounts owing by the Customer to JabulaBets shall become immediately due and payable.

14.3. Voluntary Account Closure by the Customer

The Customer may request closure of his/her betting account and the return of any deposits standing to the credit of the account, subject to the following conditions:

• (i) The Customer must submit a written request to JabulaBets requesting account closure and the return of deposited funds;
• (ii) The return of deposits shall be subject to review and approval by JabulaBets in its sole and reasonable discretion. JabulaBets shall not be obliged to return deposits where:
  • (a) the Customer is under investigation for Prohibited Activity or any breach of these Terms;
  • (b) the Customer owes any amounts to JabulaBets;
  • (c) the return of funds would breach any applicable law, including FICA or anti-money laundering legislation; or
  • (d) JabulaBets reasonably believes that the account closure request is made in bad faith or is otherwise not bona fide.
• (iii) Where JabulaBets approves a deposit refund, payment shall only be made to the Customer’s verified Nominated Account, subject to the requirements contained in clause 7 of these Terms;
• (iv) Winnings, bonus amounts, and promotional credits shall not form part of any deposit refund and shall be subject to their applicable terms and conditions; and
• (v) The Customer acknowledges that approval of a deposit refund request is at the sole discretion of JabulaBets and that no refund is guaranteed.

JabulaBets shall not accept any further bets from a Customer whose services have been terminated under these Terms unless and until the Customer submits a new betting account Registration Form and such application is accepted by JabulaBets.

15. BREACH

Should the Customer breach any provision of these Terms and fail to remedy such breach within forty-eight (48) hours after receiving written notice from JabulaBets requiring such remedy, JabulaBets shall, without prejudice to any other rights available to it at law, be entitled to terminate its contractual relationship with the Customer, terminate or suspend any bet placed by the Customer (whether accepted or not), and/or claim damages from the Customer. In such circumstances:

• (i) all amounts owing by the Customer to JabulaBets shall become immediately due and payable; and
• (ii) JabulaBets shall have a lien and right of retention over all monies belonging to the Customer held by JabulaBets pending settlement of any damages suffered by JabulaBets.

Without limiting the above, the Customer shall be deemed to be in default where:

• (i) the Customer commits any act of insolvency;
• (ii) the Customer’s estate is sequestrated;
• (iii) the Customer attempts to compromise generally with his/her creditors; or
• (iv) the Customer’s name is entered into the register of excluded persons contemplated in section 14 of the National Gambling Act, 2004.

The Customer shall be liable for all legal expenses, including attorney-and-client legal costs, collection charges, tracing fees, and any governmental taxes, including value-added tax, incurred by JabulaBets in recovering amounts owing by the Customer, enforcing these Terms, or exercising any rights against the Customer arising from a breach of these Terms.

16. RESTRICTIONS ON BETTING

No directors, employees, partners, or affiliates of JabulaBets may place bets or hold a betting account with JabulaBets.

No person who participates in any event on which betting is offered by JabulaBets may place a bet on that event with JabulaBets.

Any bets placed or accepted in error in contravention of clauses 16.1 or 16.2 shall be declared void and cancelled.

Syndicate Betting is strictly prohibited. Syndicate Betting occurs where a group of persons acts together for the purpose of placing a bet or series of bets on the same event or market. JabulaBets reserves the right to void all bets associated with Syndicate Betting and withhold payment of winnings, whether temporarily or permanently, pending the completion and outcome of an investigation.

17. VOID BETS

JabulaBets reserves the right to declare any bet wholly or partially void where such bet:

• (i) has been offered, placed, or accepted as a result of an error;
• (ii) has been accepted in circumstances where such bet would not ordinarily have been accepted, including due to technical problems affecting the operation of the Website;
• (iii) has been placed as a result of, or in connection with, Syndicate Betting;
• (iv) relates to an event where the result was already known, unlawfully determined, or influenced by unlawful conduct;
• (v) relates to an event where a subsequent announcement significantly alters the prevailing odds applicable to such bet;
• (vi) has been placed in any circumstances contemplated in clauses 4.1, 5.12, 6.7, 7.13(iv), 8.5, 11.1 or 16.3; or
• (vii) is affected by any circumstance beyond JabulaBets’s reasonable control arising after the placement and acceptance of the bet, which materially affects the event or the odds available, including acts of God, national, provincial or global states of emergency, epidemics, pandemics, or similar events.

JabulaBets may declare a bet wholly or partially void where any malfunction occurs or is identified in relation to such bet.

For purposes of this clause, "malfunction" means any technical, operational, communication, electronic, or programming error, defect, fault, or failure, whether immediately detectable by JabulaBets or the Customer or not, occurring on the Website or in any device, hardware, equipment, betting system, software, programme, data file, or other content used by the Customer or provided by JabulaBets, which:

• (a) causes any game or product on which betting is offered to operate other than in accordance with the applicable published rules;
• (b) corrupts, suspends, or interrupts the normal or intended operation of any game or product; or
• (c) results in an outcome that is clearly inconsistent with the normal or intended operation of any game or product.

JabulaBets may void a bet at any time, irrespective of whether the relevant event has been settled or whether the Customer has received notification that such bet is a winning bet or that winnings are payable.

In the case of an invalid selection or subsequent scratching in a multiple or combination bet, the invalid selection shall be ignored and the stake shall continue on the remaining selection(s) at the price reflected on the ticket or betting slip issued.

JabulaBets reserves the right to withhold payment and/or declare bets void where there is sufficient evidence that:

• (i) the integrity of the event has been compromised;
• (ii) prices or pools have been manipulated; or
• (iii) match-rigging, fixing, or similar activity has occurred or the event is under investigation due to allegations of such activity.

Where a bet or selection is declared void, the stake shall be returned to the Customer, unless JabulaBets reasonably believes that the Customer:

• (a) had knowledge of, but failed to disclose, the circumstances leading to the voiding of the bet;
• (b) could reasonably have been expected to have knowledge of, but failed to disclose, such circumstances; or
• (c) was directly or indirectly involved in, contributed to, or caused the circumstances resulting in the bet being declared void.

Notwithstanding anything to the contrary, where a bet is voided in circumstances contemplated above, JabulaBets may withhold payment of the stake and any winnings to which the Customer may otherwise have been entitled.

18. BETTING AND PAYOUT LIMITS

JabulaBets reserves the right to limit the net payout applicable to any single bet or combination of bets placed by a Customer, regardless of the number of bets, markets, or events involved. Such limits may vary depending on the sport, league, game, event, and type of bet offered.

• (a) A maximum payout limit of R500,000 applies to a single sport bet.
• (b) A maximum payout limit of R500,000 applies to a single Lottery (Lucky Numbers) bet.
• (c) The following limits apply to multiple sports bets:
  • 1 to 2 Legs (inclusive) — R1,000,000
  • 3 to 4 Legs (inclusive) — R2,000,000
  • 5 to 7 Legs (inclusive) — R3,000,000
  • 8 to 9 Legs (inclusive) — R5,000,000
  • 10 to 19 Legs (inclusive) — R8,000,000
  • 20 to 25 Legs (inclusive) — R10,000,000

All applicable limits will be displayed on the Website, and it is the Customer’s responsibility to ensure that he/she understands all applicable limits before placing any bet.

JabulaBets may revise such limits, whether individually or cumulatively, permanently or in relation to specific bet types or markets, subject to approval by the Western Cape Gambling and Racing Board.

19. ERROR

JabulaBets reserves the right, in its sole discretion, to adjust, limit, cancel, or reject any bet which has been accepted as a result of an error.

Where an official correction is made in respect of an incorrectly transmitted price, all bets placed at the incorrect price shall be settled at the corrected price.

Where odds relating to a bet or event have been incorrectly stated due to:

• (i) a system or computer malfunction; or
• (ii) any other error where the stated odds are clearly inconsistent with the prevailing market odds,

the bet shall be deemed to have been placed at the correct price available in the broader market at the time the bet was placed, and all winning bets shall be settled accordingly.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by law, JabulaBets’s liability to the Customer for any damages arising from any cause whatsoever, including negligence by JabulaBets or its employees, agents, or contractors, shall be limited as follows:

• (i) in relation to damages arising from a bet, to the amount staked by the Customer on that bet; or
• (ii) in relation to the Customer’s betting account, to the credit balance of such account at the time the alleged damages occurred, after adjustment for winnings, losses, and taxes.

To the fullest extent permitted by law, JabulaBets shall not be liable for any loss of profits, winnings, potential profits, potential winnings, indirect damages, or consequential damages suffered by the Customer, whether caused by negligence or otherwise.

Where any obligations of JabulaBets are performed by its employees, agents, contractors, associates, or subsidiaries, the limitations contained in clauses 20.1 and 20.2 shall apply equally to such parties.

JabulaBets shall not be liable where the Customer is unable to place a bet due to congestion, interference, or failure of telephone lines, telephone systems, exchanges, or other electronic communication channels used for betting.

Any event beyond JabulaBets’s reasonable control, including acts of God, war, strikes, labour disputes, fire, flood, explosion, legislative changes, power failures, telecommunications failures, hardware or software failures, theft, epidemics, pandemics, or similar events, shall entitle JabulaBets to delay or suspend performance of its obligations without liability for any resulting damages.

The Customer acknowledges that use of JabulaBets’s Services is undertaken at the Customer’s own risk and responsibility. Unless expressly stated otherwise, the Website, Services, and all content provided through the Website are supplied on an "as-is" basis.

JabulaBets shall not be responsible for:

• (i) any failure, malfunction, or delay of electronic funds transfer systems, credit card processing systems, or supporting networks beyond JabulaBets’s control;
• (ii) any damages, losses, or expenses suffered by the Customer as a result thereof; or
• (iii) any loss or damage resulting from unauthorised access to data or incorrect information supplied through electronic payment systems or related networks.

The Customer indemnifies JabulaBets, its employees, officers, directors, affiliates, and associated persons or organisations against all costs, expenses, liabilities, and damages arising from any legal or other proceedings connected with the Customer’s interactions with JabulaBets or its representatives, including proceedings relating to the alleged unlawfulness of interactive or online gambling within any jurisdiction in which the Customer is located.

21. DISCLOSURE OF INFORMATION AND PRIVACY

The Customer consents to JabulaBets conducting checks against appropriate third-party databases to verify the Customer’s identity, personal details, credit card information, and/or any other information supplied by the Customer where JabulaBets considers independent verification necessary. Any third parties engaged by JabulaBets for verification purposes may retain records of data requests and information submitted to them by JabulaBets.

The Customer acknowledges that JabulaBets may be required by law, and shall where applicable, disclose information relating to the Customer’s identity, personal particulars, betting account, and account activity to governmental bodies, regulatory authorities, or other competent authorities.

JabulaBets complies with all applicable privacy legislation. Customers are required to read JabulaBets’s Privacy Policy in full, which forms part of these Terms. If the Customer does not accept any part of the Privacy Policy, the Customer should discontinue use of the Website and Services.

22. DISPUTES

In the event of a dispute between a Customer and JabulaBets relating to JabulaBets’s liability to pay alleged winnings, and where such dispute cannot be resolved between the parties, the dispute may be referred to the Western Cape Gambling and Racing Board ("the Board") for resolution.

JabulaBets shall inform the Customer that the dispute will be referred to the Board and shall refer the dispute to the Board within forty-eight (48) hours after providing such notification.

The Customer may, however, independently refer a patron dispute to the Board for resolution.

The Board shall investigate the dispute, determine the outcome, and communicate its decision to the parties.

Should either JabulaBets or the Customer be dissatisfied with the Board’s determination, such party may petition the Board to conduct a hearing to reconsider the decision.

The Board shall conduct such hearing and determine whether the original resolution should be confirmed, set aside, or amended.

The right to refer a dispute to the Board shall not limit or replace any party’s right to have the dispute determined by a court of competent jurisdiction.

The parties consent to the jurisdiction of the Magistrate’s Court in terms of section 45 of the Magistrate’s Court Act, 1994 (or any legislation replacing such Act), in respect of proceedings arising from or incidental to this Agreement, provided that either party may elect to institute proceedings in any division of the High Court having jurisdiction. Any costs incurred by the successful party shall be taxed in accordance with the applicable High Court tariff scale.

23. EXCLUSION FROM BETTING ACTIVITY

23.1. Voluntary Self-Exclusion ("SE")

The Customer may, at any time, voluntarily request permanent or indefinite exclusion from further participation in betting and use of the Services ("Self-Exclusion" or "SE"). A request for Self-Exclusion must be submitted in writing to JabulaBets through the designated channel provided on the Website or mobile application. Self-Exclusion shall take effect once confirmed by JabulaBets.

23.2. Letter of Commitment — Mandatory Requirement for Returning after SE or Cooling-Off

A Customer who has previously been subject to Self-Exclusion or a Cooling-Off Period and wishes to resume betting must, before account reactivation, submit a signed Letter of Commitment ("Letter of Control") to JabulaBets. The Letter of Commitment must be reviewed and formally approved by JabulaBets before the Customer’s account may be reactivated or betting activity resumed.

JabulaBets reserves the right to refuse reactivation of an account notwithstanding submission of a Letter of Commitment where JabulaBets considers such refusal appropriate in the circumstances.

23.3. Cooling-Off Period

• (i) A Cooling-Off Period is a temporary restriction on betting activity which may be applied to a Customer’s account. It is an internal responsible gambling risk management measure administered exclusively by the JabulaBets Risk Department and is not available for voluntary selection by Customers through normal account management functions.
• (ii) A Cooling-Off Period may be imposed by the Risk Department:
  • (a) as part of a responsible gambling review of the Customer’s account; or
  • (b) as part of a broader intervention or monitoring process determined by the Risk Department.
• (iii) A Cooling-Off Period shall be for a minimum period of seven (7) days from the date on which the Customer’s Letter of Commitment has been reviewed and formally approved by JabulaBets.
• (iv) During the Cooling-Off Period, the Customer’s account shall remain restricted and no betting activity shall be permitted.
• (v) Following expiry of the Cooling-Off Period, the account may be reactivated in accordance with clause 23.2, subject to JabulaBets’s approval.

23.4. Imposed Self-Exclusion

JabulaBets reserves the right to impose Self-Exclusion on a Customer’s account without the Customer’s request where JabulaBets reasonably determines that the Customer presents a responsible gambling concern.

Grounds for such concern may include:

• (a) betting patterns consistent with problem gambling;
• (b) information provided by the Customer or a third party indicating a possible gambling problem;
• (c) a determination by the Risk Department following a responsible gambling review; or
• (d) any other circumstances where JabulaBets considers Self-Exclusion appropriate in the interests of responsible gambling.

An imposed Self-Exclusion shall take effect immediately upon notification to the Customer by email or SMS using the contact details registered on the Customer’s account.

A Customer subject to imposed Self-Exclusion may not request reactivation until JabulaBets determines, in its sole discretion, that the relevant concerns have been resolved and the requirements of clauses 23.2 and 23.3 have been satisfied.

23.5. Responsible Gambling Support

Customers who believe they may have a gambling problem are encouraged to complete the National Responsible Gambling Programme ("NRGP") Online Checklist to assess their vulnerability to gambling addiction. Professional assistance may assist in managing the impact of problem gambling.

The NRGP may be contacted via its Toll-Free Counselling Line at 0800 006 008 or by email at [email protected] for confidential counselling and support. Customers are encouraged to visit the South African Responsible Gambling Foundation website for further information regarding responsible gambling, the NRGP, and Self-Exclusion procedures.

24. RULES OF INDIVIDUAL GAMES AND BETTING EVENTS

Where rules are published on the Website relating to any market, game, event, or contingency on which betting is offered, the Customer is responsible for ensuring that such rules have been read, understood, and accepted before placing any bet.

Such rules form part of these Terms and contain important provisions relating to the operation of the relevant game, event, or contingency, including restrictions and conditions applicable to betting activity. The Customer must read and understand such rules before participating.

25. DORMANT ACCOUNT

A Customer’s betting account shall be considered dormant where the Customer fails to either:

• (a) make a deposit into the betting account; or
• (b) place a bet,

for a continuous period of ninety (90) days.

Where a Customer’s account remains dormant for more than ninety (90) consecutive days, the Customer shall forfeit any outstanding balance remaining in the betting account.

Although JabulaBets is not obliged to notify Customers of outstanding balances on dormant accounts, JabulaBets shall use reasonable efforts to contact the Customer where the outstanding balance exceeds R100, in order to inform the Customer of such balance. Where JabulaBets is able to contact the Customer, JabulaBets shall, where possible, return the outstanding balance to the Customer.

26. GENERAL TERMS & CONDITIONS

The e-mail address provided by the Customer in the betting account Registration Form shall serve as the Customer’s domicilium citandi et executandi for all purposes arising from these Terms.

The physical address reflected for JabulaBets on its Website, as amended from time to time, shall serve as JabulaBets’s domicilium citandi et executandi for all purposes arising from these Terms.

The Customer may change his/her domicilium citandi et executandi by providing JabulaBets with one (1) week’s prior written notice of any change to the Customer’s e-mail address.

Any notice provided in terms of clause 26.3 which:

• (i) is delivered by hand to an officer or manager of JabulaBets during normal business hours at JabulaBets’s domicilium citandi et executandi, shall be deemed received by JabulaBets on the date and time of delivery;
• (ii) is sent by prepaid registered post to JabulaBets’s domicilium citandi et executandi, shall be deemed received on the seventh (7th) day after the date of posting; or
• (iii) is transmitted by e-mail to JabulaBets’s domicilium citandi et executandi, shall be deemed received on the date reflected on the e-mail transmission confirmation generated by the sender’s e-mail system.

JabulaBets reserves the right at any time to amend, replace, or remove any provisions contained in these Terms and shall ensure that the current version of these Terms is available on its Website. The Customer is responsible for ensuring that he/she is familiar with the applicable Terms in force from time to time. Publication of updated Terms on the Website shall constitute sufficient notice to the Customer and shall bind the Customer as though expressly accepted.

Any relaxation, concession, or extension granted by JabulaBets to the Customer shall not constitute, or be deemed to constitute, a waiver, variation, or novation of any rights available to JabulaBets under these Terms.

JabulaBets shall be entitled to provide, request, or obtain any relevant credit, account-related, or other information relating to the Customer and the Customer’s account from or to:

• (i) any credit bureau;
• (ii) any bank or regulatory authority; or
• (iii) any other person or entity,

where JabulaBets considers such information necessary for verification or any other lawful purpose. The Customer shall have no claim or right of recourse against JabulaBets arising from such disclosure, request, or acquisition of information.

These Terms constitute the entire agreement between JabulaBets and the Customer. No agreements, representations, warranties, or undertakings other than those expressly recorded in these Terms shall have any force or effect.

No amendment, variation, consensual cancellation, novation, or waiver of any provision of these Terms shall be valid unless recorded in writing and signed by JabulaBets and the Customer or their duly authorised representatives.

Any promissory note, bill of exchange, or other negotiable instrument received by JabulaBets from the Customer shall not constitute a novation of the underlying debt. The Customer waives any remedies available under applicable law in respect thereof.

Where applicable, the outcome of any match shall be determined by reference to the official match results published by the relevant league or tournament. Where such results are subsequently amended for any reason, the amended result shall be recognised for settlement purposes.

Where a Customer deposits funds using a credit or debit card, the Customer may be required to provide JabulaBets with a copy of the front of the card used for such deposit. Failure to provide such information may result in withdrawal requests being declined or delayed.

All bets placed by the Customer shall be governed by the applicable provisions of the Western Cape Gambling and Racing Act, 1996, and any regulations or rules issued thereunder, as amended from time to time. Links to such provisions shall be made available on the JabulaBets Website, and the Customer remains responsible for ensuring awareness and compliance with such provisions.

The Customer undertakes to comply strictly with all policies, guidelines, directives, or requirements issued by the Western Cape Gambling and Racing Board relating to the Customer or betting generally.

These Terms and the contractual relationship between JabulaBets and the Customer shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Where the Customer places a bet from a location outside the South African Monetary Area, such bet shall be subject to all applicable exchange control regulations and the laws of the foreign jurisdiction from which the communication originates. The Customer is responsible for ensuring compliance with such laws. JabulaBets makes no warranty and shall not be liable where it is unable to remit funds held on behalf of the Customer to a foreign bank account.

Although JabulaBets endeavours to ensure that information displayed on its Website relating to events is accurate and complete, such information is provided as a guide only. JabulaBets shall not be liable for inaccuracies relating to event information, including scores, starting times, or similar details. Customers should refer to the official event source in the event of any dispute.

In the event of any conflict between these Terms and any terms, conditions, or information contained in product information pop-ups displayed on the Website from time to time, these Terms shall prevail.