FAQs
Registering on Jabula Bets offers a range of benefits and rewards for new users. Here's why you might consider registering with us: Get a no deposit sign up bonus offer of 30 Spins, first deposit match offers and exclusive daily promotions.
To register, follow these quick and easy steps:
- Go to www.jabulabets.co.za, Click on "Sign Up" and follow four of these easy steps:
- Enter your details – First & Last Name, mobile number, email, and select a secure password
- Verify your identity – Choose ID Type, enter your ID Number, add your Date of Birth, select Gender, and choose your Source of Funds.
- Add your address & consent – Select Province, enter Address and City. (Optional: promo preferences.) Tick the box to confirm you’re 18+ and accept the Privacy Policy and Terms & Conditions, then tap Next.
- Confirm your phone – Enter the verification code sent to your mobile number (use Resend code if needed), then select "Sign Up".
Congratulations, you have successfully created an account on JabulaBets.
No, we allow only one account per person to keep things fair.
The fastest way to reset your password is to click 'Log In', then the 'Forgot Password?' link. You will then receive an email with a link to create a new password. It takes about 30 seconds to do. If you can't reset the password yourself, or you can't get into your email account, contact our customer care team via live chat or email [email protected], and once we've confirmed you are who you are, we can reset your password.
If you want to see your game and bet history, go to the "Game History" tab of your account. If you're looking for your deposit and withdrawal records, go to the "Wallet" tab and then open the "Transaction History" section.
For your bonuses history, open the "Promo" tab and click the "See bonuses history" link.
Please double-check that the email address and password you entered are correct. Keep in mind that the password is case-sensitive, so make sure your Caps Lock key is turned off. If you’ve recently changed your password and still can’t access your account, try clearing your browser’s cookies and cache or use a different browser.
If you continue to experience difficulties logging in, please contact our Customer Support Team for further assistance.
Both your deposits and withdrawals can only be made in South African rand (R).
We have a lot of different methods available to deposit. Please visit our 'Payments Page' to learn more about our wide variety and pick a system that best suits you.
Deposits made generally show up immediately in the 'My Balance' section of 'My Account'.
Players are prohibited from withdrawing their deposit without turning it over at least 1X as a measure to prevent money laundering. This can only be permitted if a technical error has occurred where the transaction is duplicated upon transacting. This can normally be proven by viewing the transaction times. Eg: 1-3 seconds apart.
Bonus funds come with wagering requirements to prevent bonus fraud. You’ll need to meet these requirements before withdrawing any bonus-related funds. If you’d like to cancel the bonus and withdraw your deposit, you can do so in the My Promo section of your account.
The JabulaBets payments department processes withdrawal transactions in two batches every weekday (Mon – Fri). Batch 1 is processed at 7 am, and Batch 2 is processed at 2 pm and could take up to 24 hours to reflect.
Withdrawals requested after 7 am on Saturday/Public holiday could take up to 72 hours.
JabulaBets accounts are subject to daily withdrawal limits which may vary, please contact support to get more information.
Yes! We take pride in offering games that are 100% legitimate and conducted in full compliance with applicable laws and regulations. Our platform ensures transparency and fairness with every step. To maintain the integrity of our games, outcomes are determined solely by chance. We have many happy players who have wagered and won. No external factors are affecting your chances of winning.
Yes! We have "Free Mode" on every game, so you can test it out.
In rare cases where a game freezes, and you haven’t finished your game rounds, usually the game round is played out on our server, and the winnings, if any, are added to your account. The main point: we know how frustrating it is if a game just crashes, and we have a whole process for dealing with it, so it’s fair for you.
JabulaBets uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players. We also keep your personal information private and only use it for the purposes of providing you with gaming services. For more information, please visit our Privacy and Security page.
Yes! JabulaBets offers a cooling-off period of which punters can opt for as a temporary break from betting on our site. Users can choose to close their account by sending an email to [email protected], including their full names and ID number. With a request to close their JabulaBets account. “Cooling-off” period is a minimum exclusion of 24 Hours to 4 Weeks.
Self-exclusion from a betting account is a voluntary process where a punter requests a gambling operator to ban them from using their services for a set period. It's a tool designed to help people who are experiencing or are at risk of developing a gambling problem.
To self-exclude
- Log-in to your account
- Click on” My Profile”
- Navigate to “Responsible Gambling”
- Choose the number of months to self-exclude
NB: JabulaBets cannot and will not lift the ban on your account without your instruction to do so.
Once you have signed in, go to the My Account section and then select the Verification heading. This will take you through the Sumsub journey where you will submit an ID or Passport as well as conduct a liveliness in the form of a selfie. If you are still having trouble you are welcome to send your documents directly to us at [email protected].
It is usually done right after you upload or request to check the documents, although sometimes this procedure may take up to a few hours. If document approval is taking too long, just email [email protected] or contact us via live chat.
You can check the status of your documents on the same page where you upload them, i.e. in your Personal Profile. Simply choose the 'FICA Verification' tab to see it.