TERMS AND CONDITIONS
IMPORTANT NOTICE
These Terms and Conditions (hereinafter “Terms”) govern and regulate the relationship between Jabula Bets (Pty) Ltd trading as JabulaBets, and its customers. These Terms include, amongst others, important provisions concerning the conditions under which a customer may establish and operate a betting account with JabulaBets, as well as restrictions and conditions which will apply to the relationship between the parties and the various betting transactions and products which JabulaBets offers. It is therefore essential that you read these Terms fully and ensure that you have understood and agree to be bound by them in all respects before establishing a betting account with JabulaBets.
JabulaBets is a private company incorporated in South Africa with registration number 2021/51897/07. Our registered office is at 106 Heritage House, Vineyard Road & Dreyer Street, Claremont, 7708, Western Cape, South Africa.
JabulaBets is licensed to accept bets under a bookmaker licence issued to it by the Western Cape Gambling and Racing Board (“the Board”). All bets placed with JabulaBets are deemed to be placed and received in the Western Cape Province of South Africa.
JabulaBets reserves the right to update these Terms from time to time in order to address legal and regulatory requirements, to incorporate changes in our business or the Services offered, or to improve the clarity and helpfulness of these Terms. When the Terms are updated, we will post them on our site. It is the responsibility of the Customer to check the Site from time to time to review any updated Terms when they are posted. The updated Terms shall govern and control the relationship between JabulaBets and the Customer once they have been posted to our site. It is the responsibility of the Customer to retain copies of transaction records and service policies and rules.
You confirm that you will use our Services for your own personal entertainment on a strictly non-professional basis and that, in making use of the Services, you are acting on your own behalf. You acknowledge that any violation of these Terms is strictly prohibited.
By accepting these Terms, you acknowledge that you are fully aware that there is a risk of losing money when gambling and that you are fully responsible for any such loss. You agree that your use of our Services is at your sole option, discretion and risk, and that you shall have no claim of any nature against JabulaBets or any of its partners, directors, officers or employees for any losses you may suffer.
By opening an account or using the Services, you represent, warrant and agree that you will comply with all prevailing statutes, regulations and rules, as amended or replaced from time to time (“the applicable laws”), in relation to your use of our Services. We are not responsible for any illegal or unauthorised use of the Services. By accepting these Terms, you agree to cooperate with us in ensuring ongoing compliance with the applicable laws.
The Table of Contents immediately below provides an overview of the contents of these Terms and what they deal with. It has been inserted to assist you in navigating through the Terms. However, each of the individual clauses within these Terms contains important provisions which you must read in full and agree to before opening a betting account with JabulaBets.
1. ELIGIBILITY TO BET
1.1. No person may apply for an account or place a bet with JabulaBets or enforce any debt arising out of any such bet, unless such person -
(i) is a natural person (we do not accept betting from companies, close corporations and other corporate entities);
(ii) is at least 18 years of age;
(iii) has completed the betting account Registration Form accurately and in full and has been accepted as an account holder by JabulaBets;
(iv) is not listed on the register of excluded persons contemplated in section 14 of the National Gambling Act, 2004, and
(v) is not in breach of these Terms and Conditions.
1.2. Any person who completes the betting account Registration Form warrants in doing so that he/she has read, understood and accepted these Terms and all Rules relating to betting on any lawful contingency published on this Site from time to time; and will be deemed thereby to have made an application requesting JabulaBets to –
(i) conclude an agreement in accordance with these Terms for the provision of a betting service on horseracing, sporting events and any other lawful contingency (“the Services”) to such person (hereinafter “the Customer”),
(ii) for the purposes of paragraph (i), to open a betting account in the name of the Customer.
which application shall be deemed to have been granted, and the account shall be deemed to have been opened, if JabulaBets informs the Customer thereof or accepts a bet or bets subsequent to receipt of the completed betting account Registration Form.
2. ACCOUNT OPENING PROCESS AND RELATED INFORMATION
2.1. The Customer –
(i) warrants that all information provided in the betting account Registration Form completed by him/her is and shall remain true and correct, and
(ii) undertakes forthwith, and in writing, to advise JabulaBets of any and all matters or changes in details that might have bearing on an approved application or the Customer’s identifying and/or contact details, creditworthiness, legal capacity or continued eligibility as a customer.
2.2. JabulaBets –
(i) reserves the right to –
a. accept an application for a new betting account;
b. decline an application for a new betting account for any reason whatsoever;
c. cease accepting bets from a Customer in its sole discretion for any reason whatsoever, which reason JabulaBets shall not be obliged to furnish or disclose to the Customer or any other person, and
(ii) shall decline an application for a new betting account if –
a. the betting account Registration Form has not been completed in full, and/or
b. the information contained in the betting account Registration Form is found to be incorrect or subject to a material omission, and/or
c. any information required to be submitted in conjunction with the betting account Registration Form, or requested by JabulaBets prior or subsequent to the submission of such form is not provided by the applicant in the manner or format or within such timeframes as JabulaBets may specify.
2.3. The Customer shall be solely responsible for the safekeeping and proper use of all his/her betting account details and other information that will enable him/her to place a bet. The Customer undertakes that he/she shall –
(i) not apply for or hold more than one betting account with JabulaBets;
(ii) not apply for a betting account in the name of, or on behalf of, any other person;
(iii) use only his/her own betting account for the purposes of engaging in betting, and
(iv) not permit or enable any other person to place a bet, directly or indirectly, by making use of such betting account reference number, username or personal identification number as is or may be furnished to the Customer by JabulaBets from time to time,
and JabulaBets shall accordingly not be liable to honour any transaction pertaining to any betting account so held or applied for or to pay out any winnings in respect of any bet so placed. To the fullest extent permitted by law, the Customer indemnifies JabulaBets against any claims, losses or damages arising from bets transacted under such circumstances.
2.4. In any of the circumstances referred to in Clause 2.3, JabulaBets reserves the right immediately to terminate the betting account of the Customer and to bar the Customer from future use of the Services.
2.5. The Customer undertakes to notify JabulaBets immediately if the Customer’s account information is lost, stolen, misappropriated, or used by someone other than the Customer or the Customer has reason to believe that any of these circumstances has occurred. The Customer shall be liable for all bets placed with JabulaBets and any payments made by/to JabulaBets in respect of any purchase and/or transaction concluded on the Customer’s betting account prior to having notified JabulaBets in terms of this clause.
2.6. Once a business relationship has been established with a Customer, a betting account will be created in the name of the Customer and the Customer will be required to log in to this/her JabulaBets account for the purpose of entering into betting transactions with JabulaBets, using his/her personalised login details, including a betting account number, which shall be the mobile telephone number or e-mail address of the Customer, and a dedicated, secure password.
2.7. If there is any difference between the information entered by a Customer at the time of logging in to his/her account, and the information supplied to JabulaBets by the Customer at the time of establishing the business relationship, the Customer will not gain access to his/her betting account and will be required to contact JabulaBets for assistance.
3. FICA COMPLIANCE
3.1. JabulaBets is bound by the provisions of the Financial Intelligence Centre Act, Act 38 of 2001, as amended (“FICA”), which sets forth requirements in relation to identity establishment and verification procedures, customer due diligence, the recording and ongoing monitoring of transactions, the retention of records and related matters. All of these requirements have been put in place in order to ensure that the betting services provided by licensed bookmakers such as JabulaBets are not unlawfully used as vehicles for money laundering and/or the financing of terrorism or other criminal activities.
3.2. Where FICA or its associated regulations and instruments specify particular procedures and/or restrictions, then JabulaBets will operate in accordance with such procedures and/or restrictions. Where FICA does not specify such procedures and/or restrictions, then JabulaBets shall implement its own procedures and/or restrictions (subject always to any applicable legislation), so as to promote good corporate governance and socially responsible betting practices. For further information on FICA, please visit www.fic.gov.za
3.3. For the purposes of the online environment in which it operates, JabulaBets is required by FICA first to establish and verify the identity of all Customers before it may lawfully create a betting account for any such Customer. Accordingly, as part of the account registration process, prospective account holders will be required to disclose the following personal and related particulars:
(i) Full names;
(ii) SA Identity Number or Passport Number;
(iii) E-mail Address;
(v) Mobile number(s), and
(vi) the source of the funds to be used for the purposes of the betting account.
3.4. No betting account will be created unless the identity of the Customer who applied for a betting account has been conclusively established and verified by JabulaBets.
3.5. In certain instances, JabulaBets may require a Customer to provide proof of identification and/or residential address. In such cases, the following procedures will be followed by JabulaBets:
(i) Where an identification document or a Smart ID Card (front and back) is transmitted to JabulaBets via an uploading process or by normal or electronic mail, such documents will be required to be current (unexpired in the case of passports) and may, at JabulaBets’s election, be required to be certified as true copies of the original.
(ii) A driver’s licence (front and back) may be accepted as proof of identification, provided that:
(a) The Customer is unable to produce an Identity Document for reasons which are acceptable to JabulaBets in the circumstances;
(b) The driver’s licence is valid/current (has not expired), and
(c) The driver’s licence reflects, on the face thereof –
· A photograph of the bearer;
· The full names or initials and surname of the bearer;
· The date of birth of the bearer, and
· The Identity Number of the bearer.
(iii) JabulaBets may also, at its sole election, accept the following forms of identification:
a. a valid, current work permit, or
b. a valid, current asylum seeker or refugee permit,
provided that any such document has not, on the face of it, expired and reflects the full name, and bears a photograph of, the Customer.
(iv) Utility bills and similar documents submitted as proof of residential address shall be dated no earlier than three (3) months prior to the date of submission thereof to JabulaBets.
3.7. By completing JabulaBets’s online betting account Registration Form, the Customer confirms and irrevocably consents that JabulaBets shall be entitled to conduct such identification, credit and other verification and/or screening or security checks (including, but not limited to, verifying the Customer’s source of funds) that JabulaBets may choose to perform and/or is required to perform by applicable legislation, any regulatory authority having jurisdiction and/or the Regulator.
3.8. The Customer further consents that as part of the registration process, and at any time during the period for which the Customer may be the holder of a betting account with JabulaBets, JabulaBets may supply the identifying details and any related particulars provided by the Customer to third-party service providers, including, without limitation, identity verification and/or screening agencies, cellular network providers, financial institutions, credit bureaux and/or any other national and/or provincial governmental agencies or statutory bodies.
3.9. As part of the fulfilment of JabulaBets’s obligations under FICA, the Customer may be required, at the time of the registration process, or at any stage during the period for which he/she holds a betting account with JabulaBets, to furnish JabulaBets with a copy of his/her identity documents (i.e. a copy of a valid identity document/card and/or passport which must be legible and valid), proof of physical address in the form of a statement/invoice of account (rendered by a City Council or Municipality or a bank in the case of mortgaged property) and proof of banking account details (which statements shall not be older than three (3) months). JabulaBets shall advise the Customer which documents it may require for this purpose. Failure on the part of the Customer to provide any such document within the timeframe specified by JabulaBets for this purpose –
(i) if required as part of the registration process, will result in the suspension of the registration process, and no betting account shall be created for the Customer until such time as the information has been provided to the satisfaction of JabulaBets, or
(ii) if required at any stage during the period for which the Customer is the holder of a betting account, will result in the suspension (deactivation) of the betting account until such time as the information has been provided to the satisfaction of JabulaBets, or the permanent termination of the betting account, in the event that the Customer neglects or refuses to provide the relevant information.
3.10. As part of the betting account registration process, the Customer will be prompted to select a dedicated, secure password in respect of the betting account.
3.11. Once all required verification procedures have been successfully completed, the betting account will be created, and JabulaBets will transmit a message to the Customer by e-mail and/or SMS, confirming the establishment of the betting account in the name of the Customer.
3.12. JabulaBets is legally obliged to make reports to the Financial Intelligence Centre (“FIC”) in the event of –
(i) Suspicious or unusual transactions, and
(ii) Transactions entered into by persons suspected of intending to commit or of having committed any offence contemplated in the Protection of Constitutional Democracy against Terrorist and Related Activities Act, 2004.
3.13. JabulaBets reserves the right to suspend any account that has not met FICA requirements.
3.14. JabulaBets may at any time request a Customer to produce a hard or soft copy his/her Identity document or smart card, passport and/or proof of residential address.
4. EVENTS AND CONTINGENCIES ON WHICH BETTING IS OFFERED
4.1. JabulaBets shall, in its sole discretion, determine the markets, events or contingencies on which betting shall be offered by it.
4.2. JabulaBets may from time to time determine a minimum or maximum amount that may be staked as a bet in respect of any market, whether in general or in any given case. It shall be the responsibility of the Customer to enquire before placing a bet on a market as to whether such maximum or minimum is applicable to that market and, if so, the extent thereof.
4.3. JabulaBets may determine minimum or maximum amounts that a Customer may win or lose in respect of a bet, whether in general or in any given case. It shall be the responsibility of the Customer to enquire before placing a bet on a market as to whether such maximum or minimum is applicable to that market and, if so, the extent thereof.
4.4. JabulaBets may, in its sole discretion, from time to time offer the opportunity to Customers to place bets during the course of a certain event (“bets in-running”).
4.5. The nature and extent of any spreads offered by JabulaBets shall be determined from time to time at the sole discretion of JabulaBets, and it shall be the responsibility of the Customer to enquire, before placing a bet, what the ruling spread is.
5. PROCEDURE FOR PLACING BETS
5.1. The Customer shall place his/her bets via the internet or through such other electronic media as may be made available by JabulaBets.
5.2. Irrespective of the origin or physical location of the Customer or any electronic signal pursuant to which bets are struck, any betting transaction between JabulaBets and the Customer shall be valid only once such bet has been accepted by the server operated by JabulaBets. Until acceptance, no communications from the Customer shall be binding on JabulaBets, and all information displayed on the Site constitutes an invitation to play only. Should JabulaBets elect to waive a rule in the interest of fair play to the Customer or for any other reason, such waiver shall apply only in respect of the specific transaction involved, and shall under no circumstances set a precedent for the future.
5.3. Any bet accepted by JabulaBets will be deemed to have been placed at its licensed bookmaker premises.
5.4. JabulaBets may in its sole discretion elect whether to accept or to reject a bet requested, or any component thereof.
5.5. The Customer authorizes and consents to each electronic or other communication relating to any bet placed being recorded by JabulaBets in such manner as JabulaBets deems fit and to such records being retained for as long as JabulaBets deems necessary. The Customer acknowledges that JabulaBets is required to keep such records by law and that such records may be used by JabulaBets for the investigation and resolution of disputes which may arise between itself and the Customer or for any other lawful purpose.
5.6. The Customer shall bear the responsibility of ensuring that the bet is accurately placed and recorded by JabulaBets. JabulaBets shall furnish such confirmation of a bet to the Customer as may be required by law or reasonably requested by the Customer.
5.7. JabulaBets shall accept bets during normal South African business hours and at such other times as JabulaBets may deem fit.
5.8. The Customer shall be responsible for ensuring that he/she has full knowledge of the rules applicable to the market within which the Customer proposes to place a bet.
5.9. The placement of a bet on any market signifies the Customer’s acceptance of the Rules published by JabulaBets in respect thereof and of these Terms.
5.10. While JabulaBets will endeavour to ensure complete accuracy in relation to the announcement, publication and issue of prices, off-times (starting times of events) and results, it does not accept responsibility for any errors which may arise in this regard and reserves the right to correct any such errors in such manner as it may determine at its sole discretion. To the fullest extent permitted by law, the Customer indemnifies and holds JabulaBets harmless in respect of any losses, whether potential or actual and direct or indirect, which may be suffered in consequence of any such error.
5.11. The time of acceptance of a bet shall be the time at which such bet was recorded on the wagering software operated by JabulaBets.
5.12. Any bets taken on results already known at the time of the placement of such bets will be voided/cancelled by JabulaBets.
5.13. Additional or new markets may be made available by JabulaBets from time to time. It is the responsibility of the Customer to read and to accept the market rules applicable to such market before placing any bets.
6. DEPOSITS/PAYMENTS BY THE CUSTOMER
6.1. Once the betting account has been established in the name of the Customer, the Customer may deposit funds into the betting account by –
(i) Logging into his/her account, using the account number and secure password (created and confirmed by the client as part of the registration process);
(ii) Selecting the “Deposit” function;
(iii) Selecting the manner in which the deposit is to be made, whether by way of –
a. Credit or Debit Card;
b. Electronic Funds Transfer (EFT);
c. Payment Vouchers;
d. Subject to Clause 6.2 below, by way of Direct Bank Transfer into any of the banking accounts operated by JabulaBets, as detailed on the website;
e. 3rd Party e-wallet methods; and/or
f. Such other/further deposit and/or account replenishment methods as may be made available to the Customer by JabulaBets from time to time.
and in the case of deposits made by the methods referred to in a, b or e above, by populating the fields with the requested identifying information in relation to the account from which the deposit is to be made.
6.2. In the event that a Customer elects to make use of the Direct Bank Transfer option –
(i) A minimum deposit value of R50 shall apply; provided that should a Customer make a deposit of less than R50 into any such banking accounts, the Customer may be required to make an additional deposit to make up the difference before the Customer’s betting account is credited with the full value of the deposited funds;
(ii) The processing time for any such transfer may be 2 – 3 business days;
(iii) Cash deposits will be accepted at the sole discretion of JabulaBets, in which event –
a. JabulaBets may, in its sole discretion, charge a portion or the full value of the bank charge and will credit the Customer’s betting account with the full value of the deposit after deduction of any bank charges so recovered from the Customer;
(iv) A minimum cash deposit value of R100 shall apply. If the Customer wishes to query a transaction, the Customer may contact the JabulaBets customer care channels ([email protected]) and may be required to transmit proof of payment to such e-mail address, which must reflect –
a. The date of the payment;
b. The amount deposited;
c. The reference number used; and;
d. The account number of the betting account into which the deposit was made.
6.3. In the case of deposits made by way of payment vouchers –
(i) Unless otherwise permitted by JabulaBets for good cause, the total amount of the payment voucher must be played through in full, and no winnings can be withdrawn from the betting account until this has occurred;
(ii) No payment voucher may be redeemed, refunded, or otherwise exchanged for cash at any time.
6.4. If deposits are made into a Customer’s account using the methods contemplated in Clause 6.1 a or b above, and it is identified that the names of the account holder or cardholder do not match the names of the Customer, the monies purported to have been deposited will be rerouted to the bank, and JabulaBets will suspend the betting account. In such an event, JabulaBets will request the Customer to provide confirmation of bank account and documentary proof of identification, and based on the information obtained from the Customer, will determine whether the betting account may be reactivated. If no confirmation of bank account is received from the Customer in response to such a request by JabulaBets, JabulaBets will terminate the betting account.
6.5. The Customer acknowledges and agrees that the deposit referred to in Clause 6.1 will be held and applied as security for the discharge by the Customer of any amount which may become owing by the Customer to JabulaBets.
6.6. The Customer shall under no circumstances place a bet or attempt to place any bet the amount of which, calculated together with any other bets then outstanding, exceeds the Customer’s available credit balance with JabulaBets, being the net amount on deposit with JabulaBets (after all adjustments in respect of taxes, winnings and losses up to the time of placing of the bet). It shall be the Customer’s responsibility before placing a bet to determine whether his/her available credit balance will be exceeded by placing a bet.
6.7. If, owing to a system malfunction or for any other reason, JabulaBets accepts a bet in the circumstances referred to in Clause 6.6, it shall be entitled at its election either prior to, during or after the outcome of the event or contingency upon which the bet was placed, to honour the bet or to refund the Customer’s stake in respect of the bet without regard to any winnings thereon. Alternatively, JabulaBets may restrict the size of any stake without notification to the Customer, to ensure that the available credit balance is not exceeded.
6.8. Acceptance by JabulaBets of a bet over the available credit balance shall not constitute a waiver of its rights –
(i) to collect from the Customer all amounts (including losses) arising from any such bet, or
(ii) to enforce the appropriate limits at any later time.
6.9. JabulaBets shall debit the Customer’s betting account in respect of bets accepted by JabulaBets on an ongoing basis.
6.10. Credit card deposits may only be made by the cardholder whose name is displayed on the credit card, which must match the name in which the JabulaBets betting account is held.
6.11. The Customer shall be entitled to replenish any deposit referred to in Clause 6.1 at any time.
6.12. No interest shall accrue in respect of any monies held in a betting account.
6.13. No credit may be offered by JabulaBets to any Customer.
7. WITHDRAWALS
7.1. JabulaBets shall credit the Customer’s account in respect of winnings and refunds accruing to the Customer in consequence of bets placed on an ongoing basis.
7.2. Amounts standing to the credit of a Customer’s betting account may be withdrawn via the JabulaBets platform by the Customer, by selecting the function “Withdrawal” on the website or mobile application. In each such case, the Customer will be prompted to populate a series of fields displayed with the identifying details of a South African-based bank account in the name of the client into which payment is requested to be made (“the Nominated Account”).
7.3. No withdrawal requests will be processed where the Customer has requested payment to be made into a banking account in the name of any person other than that of the Customer. For avoidance of doubt –
(i) settlements and/or payments in respect of betting accounts shall be made to the account holder only, and not under any circumstances to any third party;
(ii) the Customer’s right to payment is not transferable to any other person;
(iii) if the Customer wishes to replace its Nominated Account with another banking account for the purposes of payment, this will be permitted only once the Customer has formally directed a request to this effect to JabulaBets, and JabulaBets has satisfied itself that the account is a valid bank account in the name of the Customer. The Customer will once again be requested to furnish proof regarding the new account.
7.4. Withdrawals may require multiple transactions over a number of days, based on payment provider limitations.
7.5. Charges may be incurred in respect of withdrawals, of which the Customer will be clearly informed upon requesting any such withdrawal.
7.6. The Customer shall be solely responsible for ensuring the accuracy of the banking information supplied in a withdrawal request, JabulaBets shall accept no liability whatsoever for errors made by the Customer in this regard.
7.7. On receipt of a withdrawal request, JabulaBets reserves the right to –
(i) perform such investigation as may be required to confirm that the amount requested by the Customer, after effecting all deductions or adjustments which may be required, is available to be transferred from the Customer’s betting account to the banking account nominated by the Customer for this purpose;
(ii) if the requested amount is not available in the Customer’s betting account, inform the Customer in such manner as JabulaBets may deem fit, that the request has been declined;
(iii) in the event that the requested amount is available in the Customer’s betting account and, provided the Customer has not been placed in fraud review, effect, within 72 hours of confirming the availability of the amount, the electronic transfer of the requested amount from the JabulaBets account of the Customer to the account nominated by the Customer; provided that, for the purposes of this Clause, JabulaBets shall be deemed to have fully complied with its obligation to effect such transfer at the time of giving the instruction to its bankers to effect such transfer and the 72-hour period contemplated in this Clause shall not include such further period as may elapse before the requested amount is deposited into the banking account nominated by the Customer for this purpose;
(iv) immediately reduce the balance standing to the credit of the JabulaBets betting account of the Customer by the amount so transferred.
7.8. Any withdrawal requested by a Customer may be withheld by JabulaBets pending payment by the Customer to JabulaBets of all monies owing to it by the Customer.
7.9. Prior to releasing any funds out of the Customer’s betting account, JabulaBets may, in its discretion –
(i) require the Customer to upload proof of his/her banking account details, issued by the relevant bank. Where required, JabulaBets may perform an online proof-of-banking verification, in order to confirm that the account to which withdrawals from the betting account will be transferred is an account in the name of the Customer, and/or
(ii) request the Customer to upload a valid form of identification, e.g. a copy of a valid ID document/card and/or passport, driver’s licence or any other valid documentary form of identification. As a result of these checks, there may be a short delay in the processing of the withdrawal. JabulaBets reserves the right, in its sole discretion, to determine which forms of identification shall be accepted. If a Customer has deposited funds via credit card or Instant EFT or has requested a withdrawal to be paid into a credit card or cheque account, JabulaBets may request copies of both the front and back side of the relevant card.
7.10. Before any withdrawals are processed, JabulaBets reserves the right to review the Customer’s play for any Prohibited Activity. For the purposes of these Terms, Prohibited Activity shall include any activity or occurrence described in Clause 11.2 of these Terms. Should it be determined that any Prohibited Activity has taken place, JabulaBets reserves the right to withhold any withdrawals and/or confiscate/recover all winnings which it reasonably believes are related to the Prohibited Activity.
7.11. If the value of a deposit has not been played through in full once before a withdrawal is requested, JabulaBets reserves the right to refuse a requested withdrawal until the value of such deposit has been played through in full.
7.12. In the event that funds are incorrectly credited to the Customer’s betting account –
(i) it shall be incumbent on the Customer to notify JabulaBets of the aforesaid error without delay;
(ii) any such amount shall be held in trust by the Customer and shall not be withdrawn from the Customer’s betting account;
(iii) any such amount shall be recovered from the Customer’s betting account by JabulaBets or returned to JabulaBets on demand; and
(iv) unless otherwise notified by JabulaBets, any betting transactions concluded by the Customer subsequent to the error shall be void.
8. RECOVERY OF AMOUNTS DUE TO JABULABETS
8.1. In the event of a debit balance arising in the Customer’s account owing to the acceptance of a bet in excess of the Customer’s available credit balance, the Customer shall, within three (3) business days of a written demand by JabulaBets for payment of same, pay to JabulaBets such amount either –
(i) by a Direct Transfer of the relevant amount directly into a banking account operated by JabulaBets, in which event –
a. the Customer’s account number with JabulaBets must be entered onto the base of the deposit slip; and
b. a copy of the deposit slip must be forwarded to JabulaBets by the Customer, or
(ii) by furnishing JabulaBets with written authorisation, in such format as JabulaBets shall require, for the recovery by JabulaBets of the relevant amount from the Customer’s credit card company.
8.2. JabulaBets shall not –
(i) under any circumstances whatsoever be liable to the Customer if the Customer’s credit card company or third party payment provider refuses to honour any claim lodged by JabulaBets against the Customer’s credit card or third party payment provider. No dispute of whatever nature between a Customer and the credit card company or third party payment provider shall exempt the Customer from his/her liability to JabulaBets in respect of payment and the Customer shall not be entitled to instruct JabulaBets to reverse a payment instruction that has already been made to the Customer’s credit card company or third party payment provider;
(ii) be responsible for –
a. any failure, malfunction or delay of any electronic funds transfer unit or other credit card processing machine or its supporting or sharing network, resulting from circumstances beyond the control of JabulaBets, or
b. any damages, loss or expense which the Customer may suffer as a result thereof, and
(iii) be liable for any loss or damage suffered by the Customer as a result of the unauthorized access to any data or as a result of incorrect information supplied through an electronic funds transfer unit or other credit card processing machine or its supporting or sharing network.
8.3. JabulaBets shall be entitled to recover amounts from the Customer in any of the following circumstances (but without limitation to same):
(i) if there is a debit balance in the Customer’s Account owing to the erroneous acceptance of a bet in excess of limit reflected in the Customer’s Account;
(ii) if JabulaBets has in error credited a Customer’s Account through incorrect bet settlement and the Customer has spent all or part of the incorrectly credited amount;
(iii) if JabulaBets has incorrectly allocated funds to a Customer’s Account and the Customer has spent all or part of the incorrectly allocated amount; or
(iv) if the Customer has placed a bet in contravention of these Terms, and such bet is subsequently adjusted so that the Customer has spent all or part of the adjusted balance, resulting in a negative Account balance.
8.4. JabulaBets may at its own discretion from time to time determine the manner in which payments by the Customer to JabulaBets shall be appropriated in respect of amounts owing by the Customer to JabulaBets.
8.5. Should any bets be placed with monies mistakenly credited to a Customer’s account, JabulaBets reserves the right to void such bets and cannot be held liable for any losses sustained by the Customer in consequence thereof.
8.6. Notwithstanding anything to the contrary herein contained, JabulaBets shall be entitled to set-off any amount(s) due to JabulaBets by the Customer against any funds standing to the credit of the Customer’s betting account or to realize any security held by JabulaBets and to use the proceeds towards payment of any amount due and payable by the Customer to JabulaBets.
9. ADJUSTMENTS
9.1. Notwithstanding anything to the contrary herein contained, JabulaBets shall be entitled to set-off any amount(s) due by the Customer against any funds standing to the credit of any of the customer’s betting account with JabulaBets or to realize any security held by JabulaBets and to use the proceeds towards payment of any amount due by the Customer to JabulaBets.
10. PROOF OF INDEBTEDNESS
10.1. For all purposes of these Terms, a certificate signed by any director, manager, assistant manager, trader or accountant of JabulaBets (whose appointment need not be proved) stating the amount of the Customer’s indebtedness to JabulaBets, shall be prima facie proof of such indebtedness.
11. MONITORING OF BETTING ACCOUNT ACTIVITY
11.1. JabulaBets is both entitled and legally obliged to monitor all customer betting account activity for irregular or unlawful activity and suspicious or unusual betting account management. Any such activity may result in the immediate termination of a Customer’s betting account.
12. PROHIBITED ACTIVITIES
12.1. JabulaBets may withhold the payment of winnings and/or declare bets on an event void and/or immediately terminate a Customer’s betting account if there is evidence of Prohibited Activity, being evidence –
(i) of the misuse or abuse by the Customer or any person acting in concert with or on behalf of the Customer, of bugs, glitches, or errors of the Services;
(ii) of the use by the Customer, or any person acting in concert with or on behalf of the Customer, of bots or any other form of artificial intelligence;
(iii) that the Customer or any person acting in concert with or on behalf of the Customer, has hacked, attacked, or abused the Services or any servers, software or other components of the Services;
(iv) that the Customer or any person acting in concert with or on behalf of the Customer, has used VPNs or other software to circumvent any geographic limitations applicable to the Services;
(v) that the Customer has participated in, aided or facilitated criminal, fraudulent and/or illegal activity of any kind;
(vi) that the integrity of the event on which betting has been struck is called into question;
(vii) that the odds or prices in respect of an event of which betting has been struck have been improperly manipulated;
(viii) that match-rigging, collusion, match-fixing, cheating or other unethical activity has taken place, and/or
(ix) that the Customer is prohibited from engaging in betting by any term of his/her employment contract, any law or any rule of a sporting governing body applicable to the Customer.
13. INTELLECTUAL PROPERTY
13.1. The Customer acknowledges and agrees that all rights, title and interest in the Services, including but not limited to intellectual property rights, is the absolute property of JabulaBets or duly licensed to it.
13.2. The Customer hereby acknowledges that by using the Service he/she obtains no rights in the Trademarks or the Service and may only use the same in complete accordance with these Terms. Any use of the intellectual property related to the Service without the prior written consent of JabulaBets is not permitted. The Customer agrees not to (and agrees not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the intellectual property related to the Services in any manner whatsoever.
13.3. The Customer acknowledges and agrees that the material and content contained within the Services or within any of our websites, software or other properties is made available for personal, non-commercial use only. Any other use of such material and content is strictly prohibited.
14. TERMINATION
14.1. JabulaBets shall have the right, prior to accepting any bet, temporarily to suspend or permanently to terminate, the furnishing of betting services to a Customer without providing any reason. Upon such suspension or termination –
(i) JabulaBets shall upon the demand of the Customer, refund to the Customer the balance of any monies held by JabulaBets on deposit for the Customer, after adjusting for losses, winnings and taxes and once such funds have been cleared into JabulaBets’s banking account;
(ii) any amounts owing by the Customer to JabulaBets shall become payable immediately.
14.2. The Customer shall upon written notice to JabulaBets be entitled to terminate its contractual relationship with JabulaBets at any time after final conclusion of any betting transaction placed by the Customer and after payment by the Customer of all amounts owing by the Customer to JabulaBets. JabulaBets shall within a reasonable time after such termination, refund to the Customer the balance of any monies held by JabulaBets on deposit for the Customer, after adjusting for losses, winnings and taxes.
14.3. JabulaBets shall accept no further bets from a Customer in respect whom the provision of services pursuant to these Terms has been terminated, unless and until a fresh betting account Registration Form has been submitted by the Customer and accepted by JabulaBets.
15. BREACH
15.1. Should the Customer breach any of these Terms and fail to remedy such breach within 48 hours after receipt of written notice by JabulaBets requiring the Customer to do so, JabulaBets shall be entitled, without prejudice to any other rights it may have at law, forthwith to terminate its contractual relationship with the Customer and to terminate or suspend any bet placed by any such Customer, whether accepted or not, and/or to claim damages from the Customer. In such even –
i. all amounts owing by the Customer to JabulaBets shall become payable immediately; and
ii. JabulaBets shall have a lien and right of retention over all monies of the Customer on deposit with JabulaBets, pending settlement of such damages as may have been suffered by JabulaBets.
15.2. Notwithstanding the generality of the aforegoing, the Customer shall be deemed to be in default if –
i. the Customer commits any act of insolvency;
ii. the estate of the Customer is sequestrated;
iii. the Customer endeavours to compromise generally with his/her creditors;
iv. the Customer’s name is entered into the register of excluded persons contemplated in section 14 of the National Gambling Act, 2004.
15.3. The Customer shall be liable for any legal expenses (including legal expenses on a client-attorney scale, collection charges and tracing fees) as well as any amount governmental tax including but not limited to value-added tax, which JabulaBets may incur in recovering any amounts owing in respect of the Customer’s account or a result of the Customer’s breach of any of the Terms or the enforcement by JabulaBets of any of its rights against the Customer.
16. RESTRICTIONS ON BETTING
16.1. No directors, employees, partners or affiliates of JabulaBets are permitted to place any bets or hold a betting account with JabulaBets.
16.2. No person who in any manner participates in an event on which betting is offered by JabulaBets may place a bet on any such event with JabulaBets.
16.3. Any bets placed and/or erroneously accepted in contravention of Clauses 16.1 or 16.2 shall be declared void and cancelled.
16.4. Syndicate Betting is strictly prohibited by JabulaBets. Syndicate Betting occurs when a group of persons acts together for the purposes of placing a bet or series of bets on the same event or market. JabulaBets reserves the right to void all bets in relation to such Syndicate Betting and to withhold payment of winnings, whether temporarily or permanently, pending the conduct of (and contingent upon the outcome of) an investigation.
17. VOID BETS
17.1. JabulaBets reserves the right to declare any bet wholly or partially void, if any such bet –
(i) has been offered, placed or accepted as the result of an error;
(ii) has been accepted in circumstances in which such bet would not ordinarily have been accepted, e.g. owing to technical problems occurring in relation to the operation of the Website;
(iii) has been placed in consequence of, or in the process of, Syndicate Betting;
(iv) has been struck in relation to an event of which the result was already known, unlawfully determined or influenced by unlawful conduct;
(v) has been struck in relation to an event in respect of which a subsequent announcement has been made which significantly alters the prevailing odds in respect of such bet;
(vi) has been struck in any of the circumstances set forth in Clauses 4.1, 5.12, 6.7, 7.13(iv), 8.5, 11.2 or 16.3, or
(vii) is affected by any other state of affairs beyond the control of JabulaBets arising subsequent to the placement and acceptance of such bet, which materially affects the conduct of the event on which such bet was struck or the prevailing odds available in respect thereof, including acts of God, a national, provincial or global state of emergency, an epidemic or pandemic, or any other similar phenomenon.
17.2. JabulaBets may declare a bet wholly or partially void in the event of any malfunction occurring or found to have occurred in relation to such bet.
17.3. For the purposes of Clause 17.2, the word “malfunction” shall mean any technical, operational, communication, electronic or programming error, defect, flaw or failure, whether immediately detectable to JabulaBets and/or the Customer or not, occurring on the Website or in any –
(i) device, hardware or equipment;
(ii) betting system or software, programme, data file or any other content derived therefrom; or
(iii) game software, programme, data file or any other content derived therefrom,
owned or utilised by the Customer for the purposes of betting (for the purposes of (i) above) or operated and/or made available by JabulaBets and downloaded and/or accessed and/or utlised by the Customer for the purposes of betting, which –
a. causes any game or product on which betting is offered to operate otherwise than in accordance with the rules published on the Website in respect of such game or product;
b. corrupts, suspends or interrupts the normal and/or intended manner of operation of any game or product on which betting is offered, or
c. results in an outcome which is manifestly out of alignment with the normal and/or intended manner of operation of any game or product on which betting is offered.
17.4. JabulaBets may void a bet at any stage, irrespective of whether –
(i) the event in respect of which such bet was struck has been settled or not; or
(ii) the Customer has received any form of notification from JabulaBets that such bet is a winning bet and/or that winnings in any amount are payable in respect of such bet.
17.5. In the case of an invalid selection and/or subsequent scratching in a multiple or combination bet, the invalid selection shall be ignored, and the stake shall run onto the other selection in the bet at the price indicated on the ticket/betting slip issued.
17.6. JabulaBets reserves the right to withhold payment and/or to declare bets void on an event (or series of events), if there is sufficient evidence that –
(i) The integrity of the event has been called into question;
(ii) The price(s) or pool have been manipulated; or
(iii) Match-rigging or fixing has taken place, or the event is under investigation as the result of an allegation to that effect.
17.7. If a bet or any selection of a bet is voided, the amount staked shall be returned to the Customer, unless, having regard to the circumstances, JabulaBets on reasonable grounds believes that such Customer –
(a) had knowledge of, but failed to disclose;
(b) can reasonably be expected to have had knowledge of, but failed to disclose; or
(c) was wholly or in part, and directly or indirectly, whether acting alone or in concert with other persons, instrumental in, or the cause of, any of the circumstances which led to the bet being voided by JabulaBets, as contemplated in this Clause or anywhere else in these Terms.
17.8. Notwithstanding anything to the contrary elsewhere in these Terms, when a bet is voided in any of the circumstances described in Clause 17.7, JabulaBets may, at its election, withhold payment of all amounts staked by the Customer, as well as any winnings to which the Customer would or may otherwise have been entitled, in respect of every bet so voided.
18. BETTING AND PAYOUT LIMITS:
18.1. JabulaBets reserves the right to limit the net payout on any bet or combination of bets by one Customer, irrespective of the number of bets taken or the number of individual markets or events on which bets are taken. This limit may vary depending on the specific sport, league, game, event and type of bet offered.
a) A limit of R500 000 applies in respect of a single sport bet.
b) A limit of R500 000 applies in respect of a single Lottery (Lucky Numbers) bet.
c) The following limits apply in respect of multiple sports bets
| 1 to 2 Legs (inclusive) | R1 000 000 |
| 3 to 4 Legs (inclusive) | R2 000 000 |
| 5 to 7 Legs (inclusive) | R3 000 000 |
| 8 to 9 Legs (inclusive) | R5 000 000 |
| 10 to 19 Legs (inclusive) | R8 000 000 |
| 20 to 25 Legs (inclusive) | R10 000 000 |
d) Please see below for multiple bet placement limits and multiple bet payout limits for the respective game categories:
| Sports Betting | Lotto | Live Games | On-demand games | Virtuals | Min bet | R1 | R1 | R1 | R0.10c | R1 |
|---|---|---|---|---|---|
| Max bet | R100 000 | R150 000 | |||
| Max payout | R10 000 000 | R2 000 000 | R10 000 000 | R10 000 000 | R50 000 |
18.2. All applicable limits will be displayed on the Website and it is the responsibility of the Customer to ensure that he/she is familiar with all applicable limits before engaging in betting.
18.3. JabulaBets may revise the limits, whether individually or cumulatively and whether permanently or for the purposes of particular/individual bet types or markets, with the approval of the Western Cape Gambling and Racing Board.
19. ERROR
19.1. JabulaBets reserves the right, in its sole discretion, to adjust, limit, cancel and/or reject any bet found to have been accepted in error.
19.2. If an official correction is made in respect of any price on any event that had previously been incorrectly transmitted, all bets struck at that original price shall be settled at the corrected price.
19.3. Should any odds in respect of a bet or event have been misstated –
(i) as a result of a system or computer malfunction; or
(ii) in consequence of any other error, in circumstances where it is clear that the odds so stated have been skewed or misstated, when compared with the odds prevailing in the greater market,
the bet or event will be deemed to have taken place on the correct price/s which were available in the general market at the time the bet was struck, and all winning bets will be settled at such price/s.
20. LIMITATION OF LIABILITY
20.1. To the fullest extent permitted by law, the liability of JabulaBets to the Customer for any damages sustained by the Customer from any cause whatsoever, including any damages arising out of the negligence of JabulaBets or that of its servants, agents or sub-contractors, shall in any event and under all circumstances be limited –
(i) in the event of damages relating to a bet, to the amount staked by the Customer in respect of such bet; or
(ii) in respect of the account of the Customer with JabulaBets, to the credit balance of such account at the time during which the damages are alleged to have occurred, after full adjustment for winnings, losses and taxes.
20.2. To the fullest extent permitted by law and notwithstanding any other provisions in these Terms, JabulaBets shall under no circumstances whatsoever be liable for any loss of profits, winnings or potential profits or winnings or any indirect or consequential damages sustained by the Customer, whether or not caused by the negligence of JabulaBets, its agents or employees.
20.3. Insofar as any of the obligations of JabulaBets under these Terms are carried out by any its servants, agents, sub-contractors, associates or subsidiaries, the provisions of Clauses 20.1 and 20.2 shall apply mutatis mutandis and each of them shall be exempted accordingly.
20.4. JabulaBets shall not be liable if the Customer is unable to place a bet due to congestion or interference on the telephone lines, telephone system, telephone exchange, or any other electronic communication media used for the purposes of betting.
20.5. Any acts of God, war, strike, lock-out or other labour dispute, fire, flood, explosion, the enactment, amendment or repeal of legislation, failure of electricity or any other supplies, failure of telecommunications, failure, theft or default of any computer hardware or software or any other equipment, epidemic or pandemic or any other similar or different cause beyond the reasonable control of JabulaBets leading to the cessation and/or restriction of the operations of JabulaBets, shall entitle JabulaBets to postpone its obligations to the Customer in whole or in part, and in such event JabulaBets shall not be responsible for any damages of any nature suffered by the Customer, whether directly or indirectly, as a result thereof and the Customer shall not be entitled to terminate its contractual relationship with JabulaBets as a result of any such occurrence.
20.6. You agree that you make use of JabulaBets services at your own risk and assume all responsibility for your use of the services. Except where expressly provided otherwise, the website, all content provided on or through the JabulaBets website, and JabulaBets services are provided on an “as-is” basis.
20.7. JabulaBets shall not be responsible for –
(i) any failure, malfunction or delay of any electronic funds transfer unit or other credit card processing machine or its supporting or sharing network, resulting from circumstances beyond the control of JabulaBets;
(ii) any damages, loss or expense which the Customer may suffer as a result thereof, and
(iii) any loss or damage suffered by the Customer as a result of the unauthorized access to any data or as a result of incorrect information supplied through an electronic funds transfer unit or other credit card processing machine or its supporting or sharing network.
20.8. The Customer specifically indemnifies JabulaBets, its employees, officers, directors and any and all associated or affiliated persons or organisations against any and all costs, expenses, liabilities and damages arising from any legal or other action either taken arising from any and all interactions with JabulaBets and/or its employees, officers, directors and any and all associated or affiliated persons or organisations. Such legal or other action shall include (but not be limited to) any legal or similar action that arises or may be taken in relation to the alleged unlawfulness of interactive and/or online gambling or gaming within any jurisdiction in which the Customer is located.
21. DISCLOSURE OF INFORMATION AND PRIVACY
21.1. The Customer consents to checks being made against appropriate third-party databases to verify identity, personal details and/or credit card information, and/or any other information supplied by the Customer in respect of which JabulaBets deems it necessary to procure independent verification. The parties with which JabulaBets contracts for the verification of information may keep records of all data requests and data submitted to them by JabulaBets.
21.2. The Customer acknowledges that JabulaBets may be legally required to, and in such cases shall, disclose to any governmental bodies or regulatory agencies, information pertaining to the identity and personal particulars of the Customer, betting account of the Customer and the activity on such account.
21.3. JabulaBets complies with all applicable privacy legislation. Please read our Privacy Policy in full, and note that the Privacy Policy forms part of these Terms. If you do not accept any part of our Privacy Policy, you should discontinue your use of the Website and our Services.
22. DISPUTES
22.1. In the event that a dispute arises between a Customer and JabulaBets in relation to the liability of JabulaBets to pay alleged winnings to the Customer, and that dispute cannot be resolved between the parties, the dispute may be referred to the Western Cape Gambling and Racing Board (“the Board”) for resolution.
22.2. JabulaBets will inform the Customer that the dispute will be referred to the Board, and shall refer such dispute to the Board within forty-eight (48) hours of having so informed the Customer.
22.3. The Customer may however, of his or her own volition, refer a patron dispute to the Board for resolution.
22.4. The Board shall conduct an investigation into the matter and shall thereafter resolve the dispute and communicate the outcome to the parties.
22.5. If either JabulaBets or the Customer is not satisfied with the resolution of the Board, such party may file a petition with the Board to hold a hearing to reconsider the resolution.
22.6. The Board shall hold such a hearing and shall determine whether the original resolution of the dispute should be confirmed, set aside or amended in any way.
22.7. The option to refer a dispute to the Board for resolution shall in no way supersede or supplant any party’s right to have a dispute adjudicated upon by a court of competent jurisdiction.
22.8. The parties hereby consent to the jurisdiction of the Magistrate’s Court in terms of Section 45 of the Magistrate’s Court Act of 1994 (or any similar act replacing the act) for the purposes of any proceedings in terms of or incidental to this Agreement, provided that any parties, at its option, shall have the right to institute proceedings in any division of the High court having jurisdiction and any costs incurred by the successful party to such proceedings shall be faxed accordingly to the tariff scale applicable to the High Court.
23. EXCLUSION FROM BETTING ACTIVITY
23.1. The Customer may, at any time, request that he/she be temporarily or permanently excluded from further participation in betting, and therefore use of the Services.
23.2. Any Customer who believes that he/she may have a gambling problem, is encouraged to complete the National Responsible Gambling Programme’s (“NRGP”) Online ChecklistNRGP Online Checklist to help determine their vulnerability to gambling addiction. Seeking professional help can help to reduce the stress that is caused by problem gambling. The NRGP can be contacted on its Toll-Free Counseling Line at 0800 006 008 or via email [email protected] for confidential, free, and professional counseling. Customers are encouraged to visit the website of the South African Responsible Gambling Foundation, which contains comprehensive information about the NRGP and the procedures for Self-ExclusionNRGP Self-Exclusion.
24. RULES OF INDIVIDUAL GAMES AND BETTING EVENTS
24.1. Where Rules are published on the Website in respect of any market, game or other event or contingency on which betting is offered, it is the responsibility of the Customer to ensure that he/she has read and understood those Rules in full, and agrees to be bound by them.
24.2. Any such Rules form part of, and are subject to, these Terms, and contain important provisions relating not only to the mechanics of the relevant game, event or contingency and the manner in which, and the restrictions subject to which, which betting may take place, and must be read in full by the Customer before he/she engages in play or betting on any such market, game, event or contingency.
25. DORMANT ACCOUNT
25.1. If the Customer fails to either (a) make a deposit into their betting account, or (b) place a bet for 90 (ninety) days then that betting account will be considered as dormant.
25.2. If the Customer’s account remains dormant for longer than 90 (ninety) consecutive days, then the Customer will forfeit the outstanding balance in the betting account.
25.3. Even though there is no obligation on JabulaBets to notify the Customer that they have an outstanding balance on their dormant betting account, JabulaBets will nonetheless undertake reasonable efforts to contact the Customer, provided that the value of the outstanding amount exceeds R100, to inform them of the existence of this outstanding balance. If JabulaBets can contact the Customer then they will return the outstanding balance to the Customer, if possible.
26. GENERAL TERMS & CONDITIONS
26.1. The e-mail address furnished by the Customer on the betting account Registration Form shall serve as his/her domicilium citandi et executandi for all purposes of these Terms.
26.2. The physical address reflected in respect of JabulaBets on its website, as amended from time to time, shall serve as its domicilium citandi et executandi for all purposes of these Terms.
26.3. The Customer shall have the right to change its domicile by giving one week’s prior written notice to JabulaBets of its change of e-mail address.
26.4. Any notice given in terms of Clause 26.3 which:
(i) is delivered by hand to an officer or manager of the JabulaBets during the normal business hours of the addressee at its domicilium citandi et executandi, shall be deemed to have been received by JabulaBets at the time of delivery; or
(ii) is posted by pre-paid registered post to JabulaBets at its domicilium citandi et executandi, shall be deemed to have been received by on the seventh day after the date of posting; or
(iii) is transmitted by e-mail to JabulaBets at its domicilium citandi et executandi, shall be deemed to have been received on the date reflected on the e-mail transmission confirmation generated by the addressor’s facsimile machine or e-mail server.
26.5. JabulaBets may at any time amend, replace or delete any of the Terms contained herein and shall at all times ensure that current Terms are available on its website. It shall be the responsibility of the Customer to ensure that he/she is familiar with the prevailing Terms in force from time to time and the availability thereof on the website of JabulaBets shall constitute sufficient notice thereof to the Customer and shall bind the Customer as if it had expressly agreed to be bound thereby.
26.6. Any relaxation or concession or extension granted by JabulaBets to the Customer shall not be and shall not be deemed to be a novation or waiver of any of JabulaBets’s rights as set forth in these Terms.
26.7. JabulaBets is entitled to supply, request or acquire any relevant credit, account-related or other information pertaining to the Customer and his account with JabulaBets to or from:
(i) a credit bureau;
(ii) any bank or regulatory agency; or
(iii) any other person or entity,
should JabulaBets deem it necessary to supply, request or acquire said information for verification or other purposes, and the Customer shall have no right of recourse against JabulaBets by reason thereof.
26.8. The Terms set forth herein constitute the whole agreement between JabulaBets and the Customer and no agreements, representations or warranties, other than those set out herein, shall be of any force or effect.
26.9. No addition to, variation, consensual cancellation or novation of any of the terms set forth herein and no express or implied waiver of any of the rights arising therefrom shall be of any force and effect unless reduced to writing and signed by JabulaBets and the Customer or their duly authorised representatives.
26.10. Any promissory note, bill of exchange, or other negotiable instrument received by JabulaBets from the Customer shall not be a novation of the debt in respect which it is given, and the Customer waives any remedies provided for by law in respect thereof.
26.11. Where applicable, the resulting of any match will be decided with reference to the official match results of the league or tournament in question. Should such results be changed for any reason, the updated result will be recognised for the purposes of payment.
26.12. Should a Customer deposit funds by means of a credit card or debit card, the Customer shall be required to send JabulaBets a copy of the front of the card against which such deposit has been made. Failure by the Customer to do this will result in failed withdrawal requests.
26.13. Any bet placed by the Customer shall be governed by the applicable provisions of the Western Cape Gambling and Racing Act, 1996 and any Regulations and Rules made in terms thereof, as amended from time to time, to which links are posted on the JabulaBets website. It shall be the responsibility of the Customer to ensure that he/she is aware of these provisions.
26.14. The Customer undertakes to ensure strict adherence to any policy, guideline or directive issued by the Western Cape Gambling and Racing Board relating to the Customer or to betting generally.
26.15. These Terms and the contractual relationship between the Customer and JabulaBets shall be governed by the laws of the Republic of South Africa.
26.16. If the Customer places of a bet from a location falling outside the South African Monetary Area, such bet shall be subject to all appropriate exchange control regulations and the laws of the foreign jurisdiction from which such communication originates, and it shall be the responsibility of the Customer to ensure full compliance with same. JabulaBets makes no warranties and shall not be liable to the Customer if it is not able to remit any monies held by it to any account held by the Customer in a foreign jurisdiction.
26.17. Although every effort is made to ensure that the information displayed on our website regarding any event is accurate and complete, such information should be used as a guide only. In the event that any information regarding an event (e.g. score, starting time of event etc.) is incorrect, we assume no liability for this. The official site for the event in question should be referred to in the event of any dispute in this regard.
26.18. In the event of any conflict between these Terms and any terms and/or conditions contained in any product information pop-up which may appear on the Website from time to time, the provisions of these Terms shall prevail.